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Customer Centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships. This book provides a Customer Centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.
Gareth Evans
Gareth started learning guitar at age 8 and by age 10 was playing dom 9th, diminished, major 7th chords and similar in the orchestral pit with the teachers for school plays. At age 13 he achieved grade 5 classical guitar with honours. Later on he attained Distinction at higher diploma level from the Academy of Contemporary music, grade 8 Electric guitar (RGT), grade 8 Electric guitar (RSL), grade 8 Contemporary Music Theory (LCM) and grade 8 Bass Guitar (RSL). He has had a guitar tuition practice for over 20 years where many of his students keep coming for years. His books are based on his own experience as well as teaching his own students at various levels.
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