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Mary Beth works as a customer service representative, answering calls made to a giant corporation's 1-800 number. You know, the kind of calls you make when you're having a problem with your bill or your service... never when you're feeling happy, calm, or patient. She talks to an average of 30-40 people a day, and she brings us the highlights, the lowlights, the mundane moments, and all the names they call her... most commonly, for some reason, "Brenda." Lots of call logs are interspersed with more in-depth treatises on creepers, her customer survey responses, some common themes in inappropriate things customers say, and a customer service bingo board. A fascinating and good-humored peek behind the scenes of a job most of us only see the other side of.
Mary Beth Chapman
Mary Beth Chapman is the wife of Grammy and Dove Award winning recording artist Steven Curtis Chapman. Together they began Show Hope, a nonprofit organization dedicated to caring for the world's most vulnerable children by providing financial assistance to families wishing to adopt, as well as increasing awareness of the orphan crisis and funneling resources to orphans domestically and internationally. Mary Beth serves as president of Show Hope and is a speaker for Women of Faith 2010 with her husband. She is also coauthor with Steven of the Shaoey and Dot series of children's picture books. Mary Beth and Steven have six children: Emily, Caleb, Will Franklin, and adopted daughters Shaohannah Hope, Stevey Joy, and Maria Sue, who is now with Jesus. The Chapmans live in Tennessee.
www.MaryBethChapman.com
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