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The ability to successfully confront an employee AND maintain a quality relationship is a skill impediment for many school leaders. Confrontation Management is a practical framework to help any leader plan and facilitate a confrontational conversation. The reader will learn how to:
Appropriately beginning a confrontational conversationHow to invite employees into a conversation and avoid a “top-down” meetingCommon tactics used by employees to torpedo a meetingSuccessfully pivoting a conversation from issues or concerns to solutionsEnding a conversation with a plan and on a positive note
Confrontation Management is the ultimate guide to making sure that confrontation is facilitated effectively and the school leader’s relationship with staff continues to result in a positive school culture.
Sam Miller
Sam Miller was born and brought up in London, but has spent much of his adult life in India. He is a former BBC journalist and is the author of Delhi: Adventures in a Megacity (2009), Blue Guide: India (2012) and A Strange Kind of Paradise: India Through Foreign Eyes (2014). He is also the translator of The Marvellous (But Authentic) Adventures of Captain Corcoran (2016) by Alfred Assollant.
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