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A batch of the best highlights from what Jiean Yang's read, .

Companies receive more value from social media when it is better integrated into other communication and purchasing channels.

Why Marketers Are Spending Less on Social Media

Christine Moorman

They help companies protect their reputations and save consumers money.

Design Products That Won’t Become Obsolete

Harvard Business Review

Uncertainty around AI takes different shapes and forms, but we can boil it down to [three](https://psycnet.apa.org/record/1987-17331-001) main categories that every manager should consider: *state*, *effect* and *response* uncertainty.

A Toolkit to Help You Manage Uncertainty Around AI

Harvard Business Review

...catch up on these, and many more highlights