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A batch of the best highlights from what Jiean Yang's read, .

Those companies that exploit this opportunity can develop an experience that responds to and retains consumers, increasing revenues and profitability.

Why Marketers Are Spending Less on Social Media

Christine Moorman

Few Americans thought much about the mechanics of their elections until Mr Trump and his lawyers furiously sought to overturn his loss to Mr Biden.

What Happens in the Days After America’s Election

The Economist

These strategies vary in *focus* (from the internal to the external) and in their level of *proactivity* (from reflective to active).

A Toolkit to Help You Manage Uncertainty Around AI

Harvard Business Review

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