Join 📚 Topgold's Highlights
A batch of the best highlights from what Bernard's read, .
Day 2 of Ship 30 for 30 – Follow the Trail In Both Directions
https://t.co/bNeoZqNLbD
Interested in PKM and Kn...
@cortexfutura on Twitter
Customer exprience is the overall impression that a customer has of a brand, from the initial contact to the post-purchase support.
It includes all the touchpoints and channels that a customer uses to communicate with the brand, such as websites, social media, phone calls, e-mail and so on, and aims to create a positive and consistent experience that builds customer loyalty and satisfaction.
Factors that affect customer experience include product or service quality, ease of use and accessibility, design and aesthetics, the responsiveness and friendliness of the customer service, and personalisation and customisation of the product or service.
-- Jason Walsh, SBP, September 24, 2023
Thank you very much for reading thus far.
I want to end this thread with a small reflection for you.
It's regarding the DIKW (WKID) Pyramid.
• Wisdom
• Knowledge
• Information
• Data
As Knowledge workers, we're always moving up this pyramid ↓
3 Weeks Ago, I (Finally)...
@FisFraga on Twitter
...catch up on these, and many more highlights
Readwise