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A batch of the best highlights from what Todd's read, .
In most cases, increasing feedback, not decreasing it, is the single most effective way to deal with troubled software development projects and environments.
Lean Software Development
Mary Poppendieck and Tom Poppendieck
It’s often said that bullies and narcissists have low self-esteem. But [research](https://journals.sagepub.com/doi/abs/10.1111/1467-8721.00053?casa_token=125WwpKqfXYAAAAA:xrVaU0pmX5v71guDiJzw4e1km766wnXStlbnl1yaaapf2cFh7gjfmnd6b4ZXGQ4UoWenpraMoloa) paints a different picture: Narcissists actually have high but *unstable* self-esteem. They crave status and approval and become hostile when their fragile egos are threatened—when they’re insulted, rejected, or shamed. By appealing to their desire to be admired, you can counteract their knee-jerk tendency to reject a difference of opinion as criticism.
Persuading the Unpersuadable
Harvard Business Review
Since you don’t expect others to be responsible for your self-esteem at Level 4, the idea that you might be responsible for someone else’s self-esteem seldom crosses your mind. People who report to Level 4 leaders frequently complain that they don’t receive positive feedback, only criticism. Level 4 leaders need to recognize that those who look to them for leadership may be so tied to (and defined by) the goal or initiative that they might take any sort of criticism (even about the goal or initiative) personally.
The Map
Keith M. Eigel, PhD
...catch up on these, and many more highlights
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