A batch of the best highlights from what Todd's read, .
• To make mistakes is human. To own your mistakes is divine. Nothing elevates a person higher than quickly admitting and taking personal responsibility for the mistakes you make and then fixing them fairly. If you mess up, fess up. It’s astounding how powerful this ownership is.
68 Bits of Unsolicited Advice
KEVIN KELLY
Companies that live in such a zero-sum world don’t “earn market share” from a competitor, they “conquer the market.” They don’t just serve their customers, they “capture” them. They “target” customers, employ a sales “force,” hire “headhunters” to find new talent, pick their “battles,” and make a “killing.” This language of war writes awful stories. When you think of yourself as a military commander who has to eliminate the enemy (your competition), it’s much easier to justify dirty tricks and anything-goes morals. And the bigger the battle, the dirtier it gets.