A batch of the best highlights from what Tristan's read, .
According to Lean, our most important customer is our next step downstream. Optimizing our work for them requires that we have empathy for their problems in order to better identify the design problems that prevent fast and smooth flow.
The DevOps Handbook
Gene Kim, Jez Humble, Patrick Debois, John Willis, and Nicole Forsgren
We could plan while bearing in mind such limitations. It just takes guts.
The Black Swan
Nassim Nicholas Taleb
For example, humans have many more spindle neurons than the other great apes; these create a kind of information superhighway running from the cingulate cortex and the insula—two regions that are crucial to social and emotional intelligence—to other parts of your brain (Allman et al. 2001).