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the customer was about to give you a privileged glimpse into their mental model of the world. Losing that learning is a shame.
The Mom Test
Rob Fitzpatrick
🖼️ The Frame: anything that provides reliable structure in therapy. Ex: starting & ending on time, being in the same room every week. If we can trust the stability of the frame, we are more likely to “come apart” in therapy & thus access messy but important parts of who we are
Psychology Megathread:...
@dremilyanhalt on Twitter
If you’re tired of perfunctory PM evaluations that try to check the checkboxes of an elaborate PM ladder to create a fake illusion of 100% objectivity, consider this Insight – Execution – Impact template for perf conversations that better align individual progress & company goals
Tweets From Shreyas Doshi
@shreyas on Twitter
...catch up on these, and many more highlights
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