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The User Retraining Tax, a corollary to the Novice User Tax:
Getting a Gorilla to significantly revamp its UI is the second hardest problem in computer science.
The massive user backlash from UI revamps ensures that the revamp happens too slowly, too late, or never.
If You’re a Startup Tryi...
@shreyas on Twitter
In a high leverage role:
100s of things will provide a positive ROI (i.e. the value created is greater than the cost of your time)
You should not be doing most of those things
When your goal is to minimize opportunity cost, you are forced to focus on the highest leverage work.
When in a High Leverage...
@shreyas on Twitter
If you’re tired of perfunctory PM evaluations that try to check the checkboxes of an elaborate PM ladder to create a fake illusion of 100% objectivity, consider this Insight – Execution – Impact template for perf conversations that better align individual progress & company goals

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...catch up on these, and many more highlights