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When you hear a request, it’s your job to understand the motivations which led to it. You do that by digging around the question to find the root cause. Why do they bother doing it this way? Why do they want the feature? How are they currently coping without the feature? Dig.
The Mom Test
Rob Fitzpatrick
**Obliquity**, a concept with a hat-tip to the book of the same name by John Kay, is a powerful strategy in problem-solving. As anyone with teenage children already knows, the most effective way to solve issues is rarely to tackle them head-on other than when they are trivial or as a refuge of last resort. Kay’s book contains examples of how complex and intractable problems were solved by working on a related issue. Working obliquely also means less public commitment to solving a particular problem and more time to watch for unintended consequences. It also gives more space for solutions to emerge rather than be manufactured or imposed.
Design principles for managing complexity
Cynefin.io
By doing less, you might accomplish more.
Media Multitaskers Pay Mental Price, Stanford Study Shows
Adam Gorlick
...catch up on these, and many more highlights
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