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Requests and responses are part of an action cycle that gets work done. The cycle begins with a Customer who determines a need. The customer looks for someone to fulfill his or her request, an intended Performer. People make requests in order to get someone else’s help and the term “request” refers to a range of speech acts that includes commands, direction, and pleas, depending on the context in which they are made. Whatever the context and type, making a request starts the process of getting things done. If you do commit to doing…
The Thin Book of Trust
Charles Feltman and Sue Annis Hammond
The best coaches are incredibly intentional and very easy to talk with. They keep the conversation moving in the right direction with a style that is friendly, casual and inviting.
The Language of Life and Business Coaching
Chad Hall
Zrak srdce nám často umožňuje vidět i to, co je pro oči neviditelné. Díváme-li se „zrakem srdce“, pozorujeme skrze optiku důvěry, respektu, lásky, trpělivosti a vřelosti. Zrak srdce nás spojuje s čímsi, co je krásné a co nás natolik proměňuje, že se svět před našima očima mění potěšujícím, neočekávaným, ba přímo revolučním způsobem.
Radikální Laskavost
Angela C. Santomero
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