📚 Miroslav's Highlights

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Leaders, on the one hand, cannot be too lenient. But on the other hand, they cannot become overbearing. They must set high standards and drive the team to achieve those standards, but they cannot be domineering or inflexible on matters of little strategic importance. To find this balance, leaders must carefully evaluate when and where to hold the line and when to allow some slack. They must determine when to listen to subordinate leaders and allow them ownership, making adjustments for their concerns and needs.

The Dichotomy of Leadership

Jocko Willink, Leif Babin

Requests and responses are part of an action cycle that gets work done. The cycle begins with a Customer who determines a need. The customer looks for someone to fulfill his or her request, an intended Performer. People make requests in order to get someone else’s help and the term “request” refers to a range of speech acts that includes commands, direction, and pleas, depending on the context in which they are made. Whatever the context and type, making a request starts the process of getting things done. If you do commit to doing…

The Thin Book of Trust

Charles Feltman and Sue Annis Hammond

But as for mindset, you really want to keep that sentence someplace where you can always see it: you get clients by creating relationships. This is a relationship game. It’s not a selling and marketing game.

How to Get Clients

Steve Chandler

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