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When you catch someone doing something right, follow these steps when you praise them: 1. Praise the person as soon as you notice them doing something right. 2. Let them know what they did right—be specific. 3. Tell them how good you feel about what they did right and how it helps. 4. Pause to give the person time to feel good about what they’ve done. 5. Encourage them to do more of the same. 6. Make it clear you have confidence in them and support their future success. Praising is a powerful activity for both managers and team members. In fact, it is the key to training people and making winners of everyone you work with.
Simple Truths of Leadership
Ken Blanchard and Randy Conley
K řešení se však přiblížíte už v okamžiku, kdy pochopíte, že na místě vás drží to, jak se vám daná situace jeví. Pokud se svou situaci budete snažit změnit, může se ovšem stát, že dosáhnete opačného výsledku, než jaký jste očekávali.
Tři Zákony Produktivity
Steve Zaffron, Dave Logan
When you see or hear something new, your brain wants to connect it to something familiar, something you’ve already encountered, something for which you have a category and maybe even a solution. But your awesome pattern-matching ability is not to your client’s advantage because her brain is also an awesome pattern-matching machine and your job is to get her brain working, not show off how well yours works.
The Language of Life and Business Coaching
Chad Hall
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