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Let’s take a minute with that result alone: how strong your employees feel their managers’ word is—their assessment of their managers’ behavioral integrity—is more important to your company’s financial performance than employee trust, sense of fairness, commitment, or satisfaction. These other attitudes also matter, to be sure, but behavioral integrity came out as the single most powerful driver of profit. It might be more important that the workers know you mean what you say than whether they like you or the company or their work. First comes the word. Everything else follows.
The Integrity Dividend
Tony Simons
customer satisfaction ratings rise • supervisors and managers enjoy their work more Ultimately, employees state that going to work in an environment where there is a sense of appreciation for what they contribute is more satisfying and enjoyable than doing the same tasks (for the same money) and not feeling valued by those with whom they work. We feel proud and thankful to be able to have a positive effect on so many.
The 5 Languages of Appreciation in the Workplace
Gary Chapman, Paul White
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