Join 📚 Miroslav's Highlights
A batch of the best highlights from what Miroslav's read, .
The client always knows more than you do about what to do next. —MARCIA REYNOLDS
Coach the Person, Not the Problem
Marcia Reynolds
Sometimes overdoing a criticism is hard to spot because it’s subtle. We may be holding the other person responsible not only for their behavior, but also for our reaction to it.
Why Won't You Apologize?
Harriet Lerner
The problem is the inability to close the gap between what we genuinely, even passionately, want and what we are actually able to do. Closing this gap is a central learning problem of the twenty-first century.
Immunity to Change
Robert Kegan, Lisa Laskow Lahey
...catch up on these, and many more highlights
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