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Requests and responses are part of an action cycle that gets work done. The cycle begins with a Customer who determines a need. The customer looks for someone to fulfill his or her request, an intended Performer. People make requests in order to get someone else’s help and the term “request” refers to a range of speech acts that includes commands, direction, and pleas, depending on the context in which they are made. Whatever the context and type, making a request starts the process of getting things done. If you do commit to doing…
The Thin Book of Trust
Charles Feltman and Sue Annis Hammond
None of us is as smart as all of us. —KEN BLANCHARD, AUTHOR OF THE ONE-MINUTE MANAGER
Trust and Inspire
Stephen M.R. Covey
Good ideas are common, but those who are willing to take action and execute those ideas are far more rare.
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