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A first assumption is that it is valuable to see through another’s eyes, to “walk in their shoes,” to understand what they perceive and experience. This actually is a prerequisite to clear communication, to realize that your guesses are incomplete at best. At the very least, don’t respond until you are sure that you understand. Second, there is a willingness not to be the center of attention. To be empathic is to step away from self-centeredness, to temporarily suspend your own “stuff” in the service of understanding. Empathic understanding involves a genuine interest in and curiosity about the experience of others.
Listening Well
William R. Miller
Seth Godin said: “The rule is simple: the person who fails the most will win. If I fail more than you do, I will win. Because in order to keep failing, you’ve…
The Gap and the Gain
Benjamin Hardy and Dan Sullivan
Sebedůvěra přichází především od druhých.
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