Join 📚 Santhosh's Highlights
A batch of the best highlights from what Santhosh 🇮🇳's read, .
Train employees well enough they could get another job, but treat them well enough so they never want to.
99 Additional Bits of Unsolicited Advice
Kevin Kelly
Dump a virtuoso violinist on the street corner, and nearly everyone will walk past without a second look. Put the same violinist in a concert hall and 1,500 people will hang onto every note. The concert hall is a frame—a palace for listening—and when you frame silence there, incidental sounds may froth to the foreground. The hum of the lighting. The ticking of your wristwatch. The mad ringing in your ear. If you stop and contemplate the world buzzing around you, you may realize how rich and interesting it can be.
The Story Behind John Cage's <em>4'33"</Em>
mentalfloss.com
Is the customer pain urgent enough to drive meaningful usage? This may be a fundamental market issue. Is actual customer usage of the product surprisingly unrelated to the pain for which the product was originally sold? That may be a clue to a valid adjacency. Is the pain high enough, but usage low? That is likely a product insufficiency.
Survival to Thrival
Bob Tinker, Tae Hea Nahm
...catch up on these, and many more highlights
Readwise