Join Highlights By Saif
A batch of the best highlights from what Saif's read, .
When a customer brings a complaint, there are always two tokens on the table: “It’s no big deal” and “It’s the end of the world”. Both tokens are always played, so whoever chooses first forces the other to grab the token that’s left. Don’t force your customer into taking the “It’s the end of the world” one.
18. Two Tokens of Customer Service
37signals.com
Shape Up is a methodology we invented to help software teams design, develop, and ship excellent software every six weeks without burning out. Why six? It’s long enough to make meaningful progress, but short enough that you can see the end from the beginning. Plus it gives you about eight chances a year to recalibrate and decide what to work on next. Here’s our free book on it.
06. Shape Up Every Six
37signals.com
What other decisions will be impacted by this decision?
The 37signals Guide to Making Decisions
37signals.com
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