Join Highlights By Saif
A batch of the best highlights from what Saif's read, .
During his efforts in coordinating those 30,000 academics, he quickly realized that there was no way to catalogue all their research information. It would be a tragedy if great post-war scientific discoveries were lost in a sea of meaningless publications. In a 1945 article titled As We May Think, Bush envisioned a machine that would “link” information the way our brains do: by association.
ColdFusion Presents
Dagogo Altraide
The tech sector cannot address these challenges by itself. The world needs a mixture of self-regulation and government action.
Tools and Weapons
Brad Smith and Carol Ann Browne
When a customer brings a complaint, there are always two tokens on the table: “It’s no big deal” and “It’s the end of the world”. Both tokens are always played, so whoever chooses first forces the other to grab the token that’s left. Don’t force your customer into taking the “It’s the end of the world” one.
18. Two Tokens of Customer Service
37signals.com
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