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Left unchecked, your team members move from one task to the next, doing the easiest things, the things someone asked them to do, or simply the things right in front of them. Especially as stress increases, prioritization effectiveness declines. In one study of 43,000 encounters of doctors and patients, researchers found that when the workload was heaviest, physicians prioritized their easiest cases, leaving the most severe cases to wait the longest – a tendency known as “completion bias” (Gino and Staats 2016). Among all professions, it can be easy to get sucked into an endless stream of activities that feel like progress but that leave tomorrow looking much like yesterday.
The Leader Lab
Tania Luna and LeeAnn Renninger
The Map is not the Territory
Summary:
Humans often confuse maps with territories, despite evidence from various disciplines.
We wrongly assume that what we measure is what matters, but our values may not have quantifiable metrics. Biometric data can oversimplify complex discussions on health.
This conundrum becomes more significant when considering governance on a larger scale.
How do we count and operate a nation state wisely?
Can social science inform smarter political economies? We must escape the false clarity of information systems that lack collective wisdom.
Transcript:
Speaker 3
There are maps and there are territories and humans frequently confuse the two. No matter how insistently this point has been made by cognitive neuroscience, epistemology, economics, and a score of other disciplines, one common human error is to act as if we know What we should measure and that what we measure is what matters. But what we value doesn't even always have a metric and even reasonable proxies can distort our understanding of and behavior in the world we want to navigate. Even carefully collected biometric data can include the other factors that determine health or can oversimplify a nuanced conversation on the plural and contextual dimensions Of health, transforming goals like functional fitness into something easier to quantify but far less useful. This philosophical conundrum magnifies when we consider governance at scales beyond those at which homo sapiens evolved to grasp intuitively. What should we count to wisely operate a nation state? How do we practice social science in a way that can inform new, smarter species of political economy? And how can we escape this seductive but false clarity of systems that reign information but do not enhance collective wisdom?
Paul Smaldino & C. Thi Nguyen on Problems With Value Metrics & Governance at Scale
COMPLEXITY: Physics of Life
The Self-Reinforcing Stigmatization of Public Spaces (Like Libraries)
Summary:
Public libraries are facing various physical problems due to under-investment.
They are often the last option for people who lack access to basic services. Libraries are used as shelters for the homeless, warm places for those suffering from addiction, and even childcare centers.
This over-reliance on libraries to solve societal issues has stigmatized these public spaces.
The lack of investment in addressing core problems has turned libraries into spaces of last resort.
This sends a message to affluent Americans that if they want a gathering place, they should build their own in the private sector.
Transcript:
Speaker 1
One of the problems we have now is most cities, suburbs, towns in America have public libraries there. There's neighborhood libraries. The building is there. The buildings are generally not updated. They need to have new HVACs. They need new bathrooms. They need new furniture, but a lot of new books. Stomachs still not accessible to people in wheelchairs. There's all kinds of problems with libraries, just physically because we've under-invested in them. Libraries, unfortunately, have become the place of last resort for everyone who falls through the safety net. If you wake up in the morning in the American city and you don't have a home, you're told to go to a library. If you wake up in the morning and you're suffering from an addiction problem, you need a warm place. They'll send you to a library. If you need to use a bathroom, you'll go to a library. If you don't have child care for your kid, you might send your kid to a library. If you're old and you're alone, you might go to the library. We've used the library to try to solve all these problems that deserve actual treatment. How many times have you talked to someone who said it's basically a homeless shelter? What's happened is we've stigmatized our public spaces because we've done so little to address core problems that we've turned them into spaces of last resort for people who need a Hand. As we do that, we send another message to affluent middle-class Americans, and that is if you want a gathering place, build your own in the private sector.
The Infrastructure of Community
How to Keep Time
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