Join 📚 Quinn's Highlights
A batch of the best highlights from what Quinn's read, .
There is a symbiotic relationship between an organization that pursues its mission through projects and the teams and individual members that execute them. The organization supports its teams and individuals by providing resources and infrastructure for knowledge and learning as well as a culture that shapes the work environment. This enables teams and individuals to learn and acquire the knowledge…
The Smart Mission
Edward J. Hoffman, Matthew Kohut, and Laurence Prusak
Psychologist Richard Wiseman created a study using waiters to identify what was the more effective method of creating a connection with strangers: mirroring or positive reinforcement. One group of waiters, using positive reinforcement, lavished praise and encouragement on patrons using words such as “great,” “no problem,” and “sure” in response to each order. The other group of waiters mirrored their customers simply by repeating their orders back to them. The results were stunning: the average tip of the waiters who mirrored was 70 percent more than of those who used positive reinforcement.
Never Split the Difference
Chris Voss and Tahl Raz
Most of us really enjoy the building aspect but start to get a little shy when it comes to telling people about the stuff we’ve built. That could be for any number of reasons: fear, embarrassment, self-preservation, or an aversion to being perceived as hawking your wares.
It’s a valuable exercise to investigate whether or not you resonate with any of those reasons. Are you afraid people are going to make fun of what you built? Are you embarrassed that it isn’t up to your own (admittedly high) standards? Are you waiting for some elusive perfect moment? Do you have an aversion to “marketing” and don’t want to become the thing you hate? Whatever it is for you, I encourage you to really dig into it and see if that fear is worth keeping around.
Publishing your work increases your luck
https://github.com/readme/
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