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One misconception about highly successful cultures is that they are happy, lighthearted places. This is mostly not the case. They are energized and engaged, but at their core their members are oriented less around achieving happiness than around solving hard problems together. This task involves many moments of high-candor feedback, uncomfortable truth-telling, when they confront the gap between where the group is, and where it ought to be. Larry Page created one of these moments when he posted his “These ads suck” note in the Google kitchen. Popovich delivers such feedback to his players every day, usually at high volume.
The Culture Code
Daniel Coyle
Cynics are those who actively oppose change. NOBL recognizes that “cynics’ negativity can be annoying,” but engaging with them and trying to convince them can often be a huge time suck when it comes to leading change. Here’s the magic: “cynics are just disappointed idealists.” Perhaps they have gotten their hopes up about change only to be let down. Unlike a fence-sitter, a cynic is at least actively engaged with the change effort so spend your time delivering “something that matters” to your cynics, because actions will speak much louder than words. And if you are successful, your greatest cynics, once won over, will often become your greatest advocates.
Becoming a Changemaker
Alex Budak
There is a symbiotic relationship between an organization that pursues its mission through projects and the teams and individual members that execute them. The organization supports its teams and individuals by providing resources and infrastructure for knowledge and learning as well as a culture that shapes the work environment. This enables teams and individuals to learn and acquire the knowledge…
The Smart Mission
Edward J. Hoffman, Matthew Kohut, and Laurence Prusak
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