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Left unchecked, your team members move from one task to the next, doing the easiest things, the things someone asked them to do, or simply the things right in front of them. Especially as stress increases, prioritization effectiveness declines. In one study of 43,000 encounters of doctors and patients, researchers found that when the workload was heaviest, physicians prioritized their easiest cases, leaving the most severe cases to wait the longest – a tendency known as “completion bias” (Gino and Staats 2016). Among all professions, it can be easy to get sucked into an endless stream of activities that feel like progress but that leave tomorrow looking much like yesterday.
The Leader Lab
Tania Luna and LeeAnn Renninger
The Factors That Hinder Knowledge Transfer Are Often Structural
Summary:
Barriers to knowledge transfer or knowledge sharing are often structural, rather than merely the result of skill set limitations.
Lessons can be transferred through storytelling, lessons with direction reviews and debriefs, analysis and research, and by allocating workload strategically. Placing the workload at the top, instead of burdening lower-level employees with excessive reading, is crucial.
It is essential to identify the structural barriers causing the hindrance and address them.
Transcript:
Speaker 1
And if something is learnt at one end of the state, I need to transfer that to the other. Now you can do that with story, but you can also do that with lessons without direction reviews and debriefs. You can do that through analysis and research. And you can do that by putting the workload where it should be, you know, up at the top, rather than on the poor people down below expected to read 160 documents a year about everything Because they're going to remember that really, they're going to remember that, not in my experience. So what we have to do is take those really important lessons and then think, well, what are the structures that are causing that to happen?
Speaker 2
And now we've already kind of hindered around this. What are the barriers to knowledge transfer or knowledge sharing? And is it just the skill set of listening and conversation? Is that the biggest barrier?
Speaker 1
I think a lot of the barriers that we deal with are structural.
Organizational Structures That Enable Knowledge Flow With Stuart French
Because You Need to Know Podcast ™
One of the most effective tools for building a culture of trust is simply saying, “I trust you to do the right thing.” Backing those words with action shows people that you’re serious. Larry once had about 40 people reporting to him in a research unit of a major consulting firm. As a manager, he was expected to read and approve all travel and expense forms. Since many of these consultants traveled extensively, this would have meant spending a half-day or more on paperwork each week. This struck him as a tremendous waste of time and energy that did not add any value to his unit. At a group meeting, he told the team that he trusted them to stay at a Marriott rather than a Four Seasons hotel, and that he wasn’t going to dive into their expense reports. He realized that the cost of not trusting the group would be far greater than an infrequent upgrade from coach to business class. This not only gave Larry time to do more worthwhile work, but it added to the group’s social capital.11 They knew they were trusted and proved to be trustworthy over the years.
The Smart Mission
Edward J. Hoffman, Matthew Kohut, and Laurence Prusak
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