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One of the most effective tools for building a culture of trust is simply saying, “I trust you to do the right thing.” Backing those words with action shows people that you’re serious. Larry once had about 40 people reporting to him in a research unit of a major consulting firm. As a manager, he was expected to read and approve all travel and expense forms. Since many of these consultants traveled extensively, this would have meant spending a half-day or more on paperwork each week. This struck him as a tremendous waste of time and energy that did not add any value to his unit. At a group meeting, he told the team that he trusted them to stay at a Marriott rather than a Four Seasons hotel, and that he wasn’t going to dive into their expense reports. He realized that the cost of not trusting the group would be far greater than an infrequent upgrade from coach to business class. This not only gave Larry time to do more worthwhile work, but it added to the group’s social capital.11 They knew they were trusted and proved to be trustworthy over the years.
The Smart Mission
Edward J. Hoffman, Matthew Kohut, and Laurence Prusak
The Expert Identification Problem and the Challenges of Democratic Decision-Making
Key takeaways:
• The expert identification problem is a major concern when it comes to trusting experts in a democracy.
• Democracies aim to harness the intellectual power of diversity for better solutions.
• The challenge lies in recognizing the best solutions when they require expertise that the democratic entity may not possess.
• There is no clear solution to this problem, and democracy remains the best way to organize society according to the speaker.
Transcript:
Speaker 2
So for a long time I would say that the problem I've been most obsessed with is something I call the expert identification problem it's like how does the non-expert figure out which expert To trust if they don't have the expertise and one of the worries about a democracy is that it runs straight into the expert identification problem right like if we're democratically Voting on what to do we are aggregate non-experts I mean I'm not talking here about like oh we are the experts and you all are not even if you are the world expert in X you're a non-expert In a million other fields right so as an aggregate we are non-expert so here's the real worry for me if you have the right solution how would that get democratically approved Helen Landemore Is this a political theorist I really like she's part of a movement who are epistemic democrats and they think that democracies are the best way to harness the intellectual power of Diversity and the basic model is something like diverse people will come up with a better set of solutions and when you put them together the best solutions will rise to the top and my Worry is how will the democratic entity recognize which are the best solutions because if the best solution requires expertise to recognize and the democratic entity as an aggregate Is not an expert how will they figure it out and that's a problem I'm not sure there's a solution to and I also can't think of a better way to organize the world than democratically
Paul Smaldino & C. Thi Nguyen on Problems With Value Metrics & Governance at Scale
COMPLEXITY: Physics of Life
People have more accurate models of people in close proximity than they do of people far away (socially)
Summary:
People have a good understanding of their friends and are accurate in predicting their behavior.
This is shown by their ability to accurately predict election results based on their friends' voting preferences. However, biases arise when people are asked to judge unfamiliar populations.
These biases can be attributed to the structure of their personal social networks.
The more biased their social networks are, the more biased their estimates of the general population will be.
Transcript:
Speaker 1
Oh yeah, after seven years of research on this paper, that people actually have a quite a good idea about their friends, family, acquaintances, people that they meet on every day basis And then we'd whom they need to cooperate with, learn from or avoid. And that they're actually not that not as biased as a traditional social psychology would like us to think. And we see that because when we ask people about their friends, we see that this predicts societal trends quite well. So in one line of research, we asked a national probabilistic sample of people to tell us who their friends are going to vote for. We average those things across the national sample and got better prediction of election results than when we asked people about their own behavior. And this would not have happened if people were biased in reporting their friends. They must have told us something that must have given us information that's accurate and that's goes beyond their own behavior in order for that to happen to predict the elections better. And by now we saw that in four further, so we five elections all together in the US 2016 in France, the Netherlands, the Sweden and US 2018, and we hope to predict again 2020. So things like that tell us that people are actually pretty good in understanding their social circles and then the apparent biases show up when people are asked to judge people that They don't know so well. So when I'm asked to tell you something about people in another state or another country or people from another socioeconomic cluster, which I don't know well, then I am likely to have Some biases. But these biases we show can be explained by what I know about my friends. So if you ask me something like that, I will really try to answer your question honestly. And to do that, I will try to recall from my memory everything that I know about our social my social world. But you know, if I'm surrounded by rich people like here on the East side of Santa Fe, it could be very difficult to imagine in what poverty people can live in other parts. And so even if I'm trying my best to recall, you know, the most poor person I know, I might never recall such poverty that actually exists in the world. And when asked about the overall level of income in the US, I'm likely to overestimate the overall level. And similarly, if you are poor, you're people who are poor might have problems imagining the wealth of really rich people and they will typically underestimate the wealth of the country. So okay, so let me let me summarize this. So this piece actually suggests that people are not that biased when it comes to judging their immediate friends. They have a lot of useful information about their friends and pretty accurate. The bias is show up when people are asked about other populations that they don't know so well. And they can be mostly explained by the structure of their own personal social networks. The more biased your social networks are, the more biased your estimates will be about the general population.
Mirta Galesic on Social Learning & Decision-Making
COMPLEXITY: Physics of Life
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