Join 📚 Quinn's Highlights
A batch of the best highlights from what Quinn's read, .
Inversion: Avoiding stupidity is easier than trying to be brilliant. Instead of asking, “How can I help my company?” you should ask, “What’s hurting my company the most and how can I avoid it?” Identify obvious failure points, and steer clear of them.
50 Ideas That Changed My Life - David Perell
perell.com
Left unchecked, your team members move from one task to the next, doing the easiest things, the things someone asked them to do, or simply the things right in front of them. Especially as stress increases, prioritization effectiveness declines. In one study of 43,000 encounters of doctors and patients, researchers found that when the workload was heaviest, physicians prioritized their easiest cases, leaving the most severe cases to wait the longest – a tendency known as “completion bias” (Gino and Staats 2016). Among all professions, it can be easy to get sucked into an endless stream of activities that feel like progress but that leave tomorrow looking much like yesterday.
The Leader Lab
Tania Luna and LeeAnn Renninger
Psychologist Richard Wiseman created a study using waiters to identify what was the more effective method of creating a connection with strangers: mirroring or positive reinforcement. One group of waiters, using positive reinforcement, lavished praise and encouragement on patrons using words such as “great,” “no problem,” and “sure” in response to each order. The other group of waiters mirrored their customers simply by repeating their orders back to them. The results were stunning: the average tip of the waiters who mirrored was 70 percent more than of those who used positive reinforcement.
Never Split the Difference
Chris Voss and Tahl Raz
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