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Psychologist Richard Wiseman created a study using waiters to identify what was the more effective method of creating a connection with strangers: mirroring or positive reinforcement. One group of waiters, using positive reinforcement, lavished praise and encouragement on patrons using words such as “great,” “no problem,” and “sure” in response to each order. The other group of waiters mirrored their customers simply by repeating their orders back to them. The results were stunning: the average tip of the waiters who mirrored was 70 percent more than of those who used positive reinforcement.
Never Split the Difference
Chris Voss and Tahl Raz
Cynics are those who actively oppose change. NOBL recognizes that “cynics’ negativity can be annoying,” but engaging with them and trying to convince them can often be a huge time suck when it comes to leading change. Here’s the magic: “cynics are just disappointed idealists.” Perhaps they have gotten their hopes up about change only to be let down. Unlike a fence-sitter, a cynic is at least actively engaged with the change effort so spend your time delivering “something that matters” to your cynics, because actions will speak much louder than words. And if you are successful, your greatest cynics, once won over, will often become your greatest advocates.
Becoming a Changemaker
Alex Budak
An important reason why, despite the rise of asynchronous communication via services like [Slack](https://slack.com/), [Teams](https://www.microsoft.com/en-us/microsoft-teams/group-chat-software) and [Trello](https://trello.com/), synchronous meetings remain so prevalent is that asynchronous dialogs often suffer from the same lack of thoughtful time and attention management that are necessary to make synchronous meetings successful. Approaches like Polis, Remesh, All Our Ideas and their increasingly sophisticated LLM-based extensions promise to significantly improve this, making it increasingly possible to have respectful, inclusive and informative asynchronous conversations that include many more stakeholders.
Plurality
E. Glen Weyl, Audrey Tang and ⿻ Community
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