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Left unchecked, your team members move from one task to the next, doing the easiest things, the things someone asked them to do, or simply the things right in front of them. Especially as stress increases, prioritization effectiveness declines. In one study of 43,000 encounters of doctors and patients, researchers found that when the workload was heaviest, physicians prioritized their easiest cases, leaving the most severe cases to wait the longest – a tendency known as “completion bias” (Gino and Staats 2016). Among all professions, it can be easy to get sucked into an endless stream of activities that feel like progress but that leave tomorrow looking much like yesterday.
The Leader Lab
Tania Luna and LeeAnn Renninger
The people with the most accurate models of others tend to have diverse social networks
Summary:
To correct for this handicap, we need to listen to the oppressed in the population.
This includes laborers, students, and others who are usually not given a political voice. By expanding our social networks to include more diverse perspectives, policymakers can make better decisions based on a deeper understanding of societal trends and people's desires.
Transcript:
Speaker 1
But it sounds like this gives us a really clear pointer on how to correct for this handicap. And that we really ought to be like, perhaps when it comes time to make decisions on behalf of everyone, we should really be listening to whomever the oppressed are in that population. We should be really paying attention, for example, to laborers and students and people that are ordinarily not historically, not given a lot of political voice. And what you're saying, yeah, it's in other words, what we need to do is broader our social networks include in our social networks, those people who are typically not there. So if the policymakers who are making these important decisions should know as many different people as possible. And we show in related studies that people who have most diverse social circles are also best able to predict societal trends and to understand how the overall population lives and What people want.
Mirta Galesic on Social Learning & Decision-Making
COMPLEXITY: Physics of Life
Psychologist Richard Wiseman created a study using waiters to identify what was the more effective method of creating a connection with strangers: mirroring or positive reinforcement. One group of waiters, using positive reinforcement, lavished praise and encouragement on patrons using words such as “great,” “no problem,” and “sure” in response to each order. The other group of waiters mirrored their customers simply by repeating their orders back to them. The results were stunning: the average tip of the waiters who mirrored was 70 percent more than of those who used positive reinforcement.
Never Split the Difference
Chris Voss and Tahl Raz
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