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There is a symbiotic relationship between an organization that pursues its mission through projects and the teams and individual members that execute them. The organization supports its teams and individuals by providing resources and infrastructure for knowledge and learning as well as a culture that shapes the work environment. This enables teams and individuals to learn and acquire the knowledge…
The Smart Mission
Edward J. Hoffman, Matthew Kohut, and Laurence Prusak
The Factors That Hinder Knowledge Transfer Are Often Structural
Summary:
Barriers to knowledge transfer or knowledge sharing are often structural, rather than merely the result of skill set limitations.
Lessons can be transferred through storytelling, lessons with direction reviews and debriefs, analysis and research, and by allocating workload strategically. Placing the workload at the top, instead of burdening lower-level employees with excessive reading, is crucial.
It is essential to identify the structural barriers causing the hindrance and address them.
Transcript:
Speaker 1
And if something is learnt at one end of the state, I need to transfer that to the other. Now you can do that with story, but you can also do that with lessons without direction reviews and debriefs. You can do that through analysis and research. And you can do that by putting the workload where it should be, you know, up at the top, rather than on the poor people down below expected to read 160 documents a year about everything Because they're going to remember that really, they're going to remember that, not in my experience. So what we have to do is take those really important lessons and then think, well, what are the structures that are causing that to happen?
Speaker 2
And now we've already kind of hindered around this. What are the barriers to knowledge transfer or knowledge sharing? And is it just the skill set of listening and conversation? Is that the biggest barrier?
Speaker 1
I think a lot of the barriers that we deal with are structural.
Organizational Structures That Enable Knowledge Flow With Stuart French
Because You Need to Know Podcast ™
The Tension Between Organized Behavior at Scale and Individual Needs
Summary:
Large-scale organizations aim for legibility and coherence, but this may lead to a lack of diversity and individual needs.
The educational system's emphasis on GPA overlooks other important skills and qualities.
Transcript:
Speaker 2
One of the most influential ideas for me recently has been from James South's book Seeing Like a State. And Scott has this idea that like what large-hill organizations wants its legibility and legibility is a kind of clear coherence that's aggregatable to a kind of higher level view. So a simple version might be like look if you're a CEO you can't have every department have its own obscure little value system. You need a single collective value system or something close to it so you can get production and profit measures and aggregate them in what Scott says is bring the whole organization Into view. So one way to put my worry is that what would be good for human life is an incredible diversity of bottlenecks which work on different often non-metrified systems. If Scott is right large-scale institutions will tend towards is a kind of monolithic measurement system that moves towards let's have a small number of bottlenecks and let's have A unified measure. And so like the heart of my worry is that organized behavior at scale is inevitably in tension with what a diverse population of individuals needs. And that's just an unfixable problem. Let me just give one quick example. In the educational system the dominant measure is GPA. You can add other like I can write in my notes all kinds of other shit about what students are good at. That barely matters because that's not aggregatable. When a law school admissions officer is doing their spreadsheet to do the first main cutoff nothing in my weird little notes is going to make it into that first level cutoff. The big moving forces just look at GPA.
Paul Smaldino & C. Thi Nguyen on Problems With Value Metrics & Governance at Scale
COMPLEXITY: Physics of Life
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