📚 Quinn's Highlights

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A batch of the best highlights from what Quinn's read, .

Psychologist Richard Wiseman created a study using waiters to identify what was the more effective method of creating a connection with strangers: mirroring or positive reinforcement. One group of waiters, using positive reinforcement, lavished praise and encouragement on patrons using words such as “great,” “no problem,” and “sure” in response to each order. The other group of waiters mirrored their customers simply by repeating their orders back to them. The results were stunning: the average tip of the waiters who mirrored was 70 percent more than of those who used positive reinforcement.

Never Split the Difference

Chris Voss and Tahl Raz

"What Information Consumes Is Attention" and The Thermodynamics of Communication Summary: Herbert Simon's quote about information consuming attention is a crucial point to consider. Emails can be overwhelming, as there is a limit to the amount of time and attention we have. It is important not to solely rely on the internet as a copying machine, but to acknowledge the real material scarcities and limitations. While there is room for improvement, there are still real world limits to communication effectiveness. Transcript: Speaker 3 Herbert Simon's famous 1971 quote that what information consumes is attention feels like such a crucial point that I made it my email signature you know because like you said earlier Glenn that you know the value is really in in the relationships and there are differentially scalable qualities here I think a lot about the way and Doug Rushkoff and others have pointed Out that you can have at least you know indefinitely many emails a day but you only have so much time and attention to read them and that this is part of the argument for the importance of Not just following the sort of logic of the internet as a great copying machine off a cliff right where we're imagining an abundance that is nonetheless still founded in real material Scarcities you know like David Wolpert talks about you know the thermodynamics of communication and there being a theoretical limit to how effective that can be and while we still Have plenty of room you know orders of magnitude to improve on that you know that there are these real world limits that we're eventually going to bump up into

Glen Weyl & Cris Moore on Plurality, Governance, and Decentralized Society

COMPLEXITY: Physics of Life

The tension between the ambiguity of individuals' goals and large scale collective organization Transcript: Speaker 2 Here's the pessimistic nightmare. It is really good and healthy for human beings to live in an ambiguous environment with a pluralistic set of goals, many of which are in Kuwait. That is an essential tension with the methods of large scale collective organization. If it's true that for an organization to cohere, it needs to have clear policies so it can act coherently, then we should not expect that kind of ambiguity to survive at scale. And I think what you're describing, so I tend to think about since I'm a philosopher like what makes something constitutively coherent. And what you're describing is a kind of evolutionary process. You know, some organizations are going to be more coherent than others and some people are more interested in coherence. And the people that are more interested in following the strict outcome are going to arise in the organization. And the organizations that have clear outcomes are going to be better at achieving those outcomes. And so our world is going to be full of large organizations staffed with people that have very, very clear specifications of outcomes. And there's something inhumane and bad about that for individuals. But that's what happens when we need to organize in large scale collectives.

Paul Smaldino & C. Thi Nguyen on Problems With Value Metrics & Governance at Scale

COMPLEXITY: Physics of Life

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