📚 Quinn's Highlights

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A batch of the best highlights from what Quinn's read, .

Psychologist Richard Wiseman created a study using waiters to identify what was the more effective method of creating a connection with strangers: mirroring or positive reinforcement. One group of waiters, using positive reinforcement, lavished praise and encouragement on patrons using words such as “great,” “no problem,” and “sure” in response to each order. The other group of waiters mirrored their customers simply by repeating their orders back to them. The results were stunning: the average tip of the waiters who mirrored was 70 percent more than of those who used positive reinforcement.

Never Split the Difference

Chris Voss and Tahl Raz

Risk tolerance in org change: When 1 bad thing happens, don't pave over it with rules Transcript: Speaker 1 Two is, and Sam, like you and I have talked about this a million times, like there is such a bias around risk where it's like this thing happened once. Now we make a rule for it. Now we have to uphold that rule in perpetuity. And that is what we call work debt. We don't even know if that one thing would ever happen again. But now we have hours and time and money and cycles and cycles and cycles probably forever because let's be honest, we're never going to unwrite that rule for what might have been a one Off. And so on the one hand, I think like that person's perspective is really valid. On the other hand, I'm like, if you want to be strategic, you have to learn to look at risk a little bit differently, which is that you can never eliminate it. You are always doing stuff with the issue in the rear view.

The Future of HR — Building Your Capabilities, Pt. 1 - Getting to Level 3

At Work with The Ready

"All truth, beauty, and progress comes from the union of the unlike": The Philosophy Behind Glen Weyl's Work Summary: My career is like the Vulcan philosophy of infinite difference and infinite combinations from Star Trek. I've been a socialist campaigner, head of the National Teenage Republican Organization, a technocratic economist, and now a figure in the web three space. I've been connected to populist political movements and the neoliberal establishment. I thrive on contradictions and trying to make something of them. Transcript: Speaker 2 I think the way I describe it is leaning on a phrase that I often use to substantively describe some of the work, which is it's drawn from Star Trek and the Vulcan philosophy of infinite Difference and infinite combinations. And it says that all truth, beauty, and progress comes from the union of the unlike. And I think that that's a good description of my career. I was a socialist campaigner before I was 10. And I was head of the National Teenage Republican Organization. A few years after that, I was a technocratic economist and total basher of the web three space. And now I'm something of a figure in that space. And I've been connected to populist political movements of various stripes and also, you know, to like the neoliberal establishment. I'm into these contradictions and to trying to make something of that.

Glen Weyl & Cris Moore on Plurality, Governance, and Decentralized Society

COMPLEXITY: Physics of Life

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