Join 📚 Quinn's Highlights
A batch of the best highlights from what Quinn's read, .
One of the most effective tools for building a culture of trust is simply saying, “I trust you to do the right thing.” Backing those words with action shows people that you’re serious. Larry once had about 40 people reporting to him in a research unit of a major consulting firm. As a manager, he was expected to read and approve all travel and expense forms. Since many of these consultants traveled extensively, this would have meant spending a half-day or more on paperwork each week. This struck him as a tremendous waste of time and energy that did not add any value to his unit. At a group meeting, he told the team that he trusted them to stay at a Marriott rather than a Four Seasons hotel, and that he wasn’t going to dive into their expense reports. He realized that the cost of not trusting the group would be far greater than an infrequent upgrade from coach to business class. This not only gave Larry time to do more worthwhile work, but it added to the group’s social capital.11 They knew they were trusted and proved to be trustworthy over the years.
The Smart Mission
Edward J. Hoffman, Matthew Kohut, and Laurence Prusak
Increasing Returns (Order) in a System is a Product of Disorder, Numerosity, and Feedback
Summary:
Disorder, in tandem with feedback, leads to order.
Feedback occurs when information is transmitted and found by others, creating a cycle. This feedback, combined with disorder, results in the phenomenon of increasing returns, where random decisions influence subsequent decisions.
Increasing returns in a system depend on disorder, feedback, and the involvement of a sufficient number of individuals.
Transcript:
Speaker 1
The next one on the list will be feedback. So the disorder only in tandem with feedback is going to lead to order. And the and trail again, an example, the feedback is coming from one end going out, finding something interesting as happenstance by accident. And then it leaves information. Another and finds it. And that's where the feedback starts. And this feedback is, you know, just like, I believe, Brian Arthur was talking about increasing returns. Initially, something random happens. Someone makes a random decision and a few more, say, people make a random decision. And that leads other people to not make a random decision, but make a decision based on that previous one. So this increasing returns phenomenon is a combination of disorder and feedback. And of course, the morosity, you need a few people to make it happen.
The 10 Features of Complex Systems — Part 1
Simplifying Complexity
Most people love the idea of collaboration . . . as long as it promises to do exactly what they want it to do. But that is not how collaboration works. Collaboration (as we talk about it) is not forced or coerced. It requires you to give up control. And because it’s not predetermined, it requires you to give up certainty.
Impact Networks
David Ehrlichman
...catch up on these, and many more highlights
Readwise