📚 Quinn's Highlights

Join 📚 Quinn's Highlights

A batch of the best highlights from what Quinn's read, .

One of the most effective tools for building a culture of trust is simply saying, “I trust you to do the right thing.” Backing those words with action shows people that you’re serious. Larry once had about 40 people reporting to him in a research unit of a major consulting firm. As a manager, he was expected to read and approve all travel and expense forms. Since many of these consultants traveled extensively, this would have meant spending a half-day or more on paperwork each week. This struck him as a tremendous waste of time and energy that did not add any value to his unit. At a group meeting, he told the team that he trusted them to stay at a Marriott rather than a Four Seasons hotel, and that he wasn’t going to dive into their expense reports. He realized that the cost of not trusting the group would be far greater than an infrequent upgrade from coach to business class. This not only gave Larry time to do more worthwhile work, but it added to the group’s social capital.11 They knew they were trusted and proved to be trustworthy over the years.

The Smart Mission

Edward J. Hoffman, Matthew Kohut, and Laurence Prusak

Organizational Entropy: the tendency for artifacts you produce to start rotting immediately Summary: Any artifact produced within an organization immediately begins to deteriorate, much like a new car losing its value. Once published, such as a memo, it begins to become outdated. Entropy, in this context, always increases, requiring continual input of energy to prevent deterioration. This demands the creation of reinforcement mechanisms to ensure that all content remains current and functional, such as periodically checking and updating a database of memos. Transcript: Speaker 1 Organizational entropy, which is any artifact that you produce immediately starts rotting the moment that you have created it. Speaker 2 It's like driving a new car after a lot. Speaker 1 Yeah, the moment that anything is published in the company, you write a memo, it is already rotting. It is already going to be out of date. And so the concept of entropy is it is always increasing. And so the only way to keep entropy at bay is you have to add more energy into the system. So you have to create reinforcement mechanisms for any piece of content that you have. If you have a database of all your memos, you have to check them every once in a while to make sure they're up to date. You need to create more energy always has to go in in order to keep things fresh and functional.

#694 — Sam Corcos, Co-Founder of Levels — The Ultimate Guide to Virtual Assistants, 10x Delegation, and Winning Freedom by Letting Go

The Tim Ferriss Show

Perverse Incentives Select for People Who Are the Best at Exploiting a Given System Summary: The original deans and administrators burn out due to their dislike of the US News and World Report rankings and are replaced by individuals driven by ranking success. This shift reflects a difference in mentality between valuing money as a means of support versus valuing money as the sole purpose of life. Similarly, pursuing publications and citations for a job versus making them the ultimate goal shows a significant distinction. However, these differences are connected through a temporal dynamic where initially people adapt their behavior to succeed in a flawed system. The system then filters out those who can best exploit it, resulting in the selection of individuals with specific values. Transcript: Speaker 2 What happens later on, the original deans and administrators burn out because of how much they hate the US news and rule report rankings, and they get replaced by people who are all it. They think the only point is to rise in the rankings. And those people don't hold back. They only have one target. I think something similar is the difference between so realizing I need a lot of money in order to a decent amount of money to support my family, but not thinking money is the point of life. And similarly, realizing that getting a decent number of publications and citations is necessary for a job versus thinking the goal of my life is to max out citations. And for me, there's a huge gulf between those things. Speaker 1 Well, here's where I think they're connected because I see the difference and I understand the difference you're talking about. But I think the difference is that is this temporal dynamic, right, where you start out with, let's say, perverse incentives and people saying, well, I don't necessarily value these Things, but I have to shape my behavior in order to succeed in this system. But the thing is, the system being the way it is creates a filter. And the people who are the best at figuring out how to operate in that are the ones that then end up being successful. And they're the ones that teach the next generation or emulated by the next generation. And over time, the people for whatever reasons, psychologically or behaviorally or ever their path is, are best able to exploit the system are going to be able to thrive in it. And I think that because of that, you end up selecting for people with certain kinds of values, because they're going to be the people who there's always exceptions, but are going to Be best able to thrive in this kind of thing.

Paul Smaldino & C. Thi Nguyen on Problems With Value Metrics & Governance at Scale

COMPLEXITY: Physics of Life

...catch up on these, and many more highlights

Readwise.

Join 📚 Quinn's Highlights

A batch of the best highlights from what Quinn's read, .

LEARN

EXPLORE

CONTACT