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Psychologist Richard Wiseman created a study using waiters to identify what was the more effective method of creating a connection with strangers: mirroring or positive reinforcement. One group of waiters, using positive reinforcement, lavished praise and encouragement on patrons using words such as “great,” “no problem,” and “sure” in response to each order. The other group of waiters mirrored their customers simply by repeating their orders back to them. The results were stunning: the average tip of the waiters who mirrored was 70 percent more than of those who used positive reinforcement.
Never Split the Difference
Chris Voss and Tahl Raz
Bad Norms and Policies Produce "Legislatice Mediocrity" in Organizations
Summary:
Encouraging a culture of being teachable and open to listening to others is crucial for innovation and improvement in organizations.
While standard operating procedures (SOPs) and efficient systems are appreciated, they should not create taboos or hinder learning, leading to what the speaker refers to as 'legislative mediocrity.' The speaker advocates for a focus on innovation and continuous improvement, rather than being stifled by rigid norms and policies.
Transcript:
Speaker 1
You want to be teachable and you want to have a culture of being teachable and listening to others. Yeah. That's that's really important. And so I love SOPs. I love I love it when you get a system working well and efficient. But I don't like it when it creates taboos and when it stops people learning. Legislative mediocrity. It drives me nuts. I'm very much let's do innovation. Let's improve.
Organizational Structures That Enable Knowledge Flow With Stuart French
Because You Need to Know Podcast ™
The people with the most accurate models of others tend to have diverse social networks
Summary:
To correct for this handicap, we need to listen to the oppressed in the population.
This includes laborers, students, and others who are usually not given a political voice. By expanding our social networks to include more diverse perspectives, policymakers can make better decisions based on a deeper understanding of societal trends and people's desires.
Transcript:
Speaker 1
But it sounds like this gives us a really clear pointer on how to correct for this handicap. And that we really ought to be like, perhaps when it comes time to make decisions on behalf of everyone, we should really be listening to whomever the oppressed are in that population. We should be really paying attention, for example, to laborers and students and people that are ordinarily not historically, not given a lot of political voice. And what you're saying, yeah, it's in other words, what we need to do is broader our social networks include in our social networks, those people who are typically not there. So if the policymakers who are making these important decisions should know as many different people as possible. And we show in related studies that people who have most diverse social circles are also best able to predict societal trends and to understand how the overall population lives and What people want.
Mirta Galesic on Social Learning & Decision-Making
COMPLEXITY: Physics of Life
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