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The Factors That Hinder Knowledge Transfer Are Often Structural
Summary:
Barriers to knowledge transfer or knowledge sharing are often structural, rather than merely the result of skill set limitations.
Lessons can be transferred through storytelling, lessons with direction reviews and debriefs, analysis and research, and by allocating workload strategically. Placing the workload at the top, instead of burdening lower-level employees with excessive reading, is crucial.
It is essential to identify the structural barriers causing the hindrance and address them.
Transcript:
Speaker 1
And if something is learnt at one end of the state, I need to transfer that to the other. Now you can do that with story, but you can also do that with lessons without direction reviews and debriefs. You can do that through analysis and research. And you can do that by putting the workload where it should be, you know, up at the top, rather than on the poor people down below expected to read 160 documents a year about everything Because they're going to remember that really, they're going to remember that, not in my experience. So what we have to do is take those really important lessons and then think, well, what are the structures that are causing that to happen?
Speaker 2
And now we've already kind of hindered around this. What are the barriers to knowledge transfer or knowledge sharing? And is it just the skill set of listening and conversation? Is that the biggest barrier?
Speaker 1
I think a lot of the barriers that we deal with are structural.
Organizational Structures That Enable Knowledge Flow With Stuart French
Because You Need to Know Podcast ™
People have more accurate models of people in close proximity than they do of people far away (socially)
Summary:
People have a good understanding of their friends and are accurate in predicting their behavior.
This is shown by their ability to accurately predict election results based on their friends' voting preferences. However, biases arise when people are asked to judge unfamiliar populations.
These biases can be attributed to the structure of their personal social networks.
The more biased their social networks are, the more biased their estimates of the general population will be.
Transcript:
Speaker 1
Oh yeah, after seven years of research on this paper, that people actually have a quite a good idea about their friends, family, acquaintances, people that they meet on every day basis And then we'd whom they need to cooperate with, learn from or avoid. And that they're actually not that not as biased as a traditional social psychology would like us to think. And we see that because when we ask people about their friends, we see that this predicts societal trends quite well. So in one line of research, we asked a national probabilistic sample of people to tell us who their friends are going to vote for. We average those things across the national sample and got better prediction of election results than when we asked people about their own behavior. And this would not have happened if people were biased in reporting their friends. They must have told us something that must have given us information that's accurate and that's goes beyond their own behavior in order for that to happen to predict the elections better. And by now we saw that in four further, so we five elections all together in the US 2016 in France, the Netherlands, the Sweden and US 2018, and we hope to predict again 2020. So things like that tell us that people are actually pretty good in understanding their social circles and then the apparent biases show up when people are asked to judge people that They don't know so well. So when I'm asked to tell you something about people in another state or another country or people from another socioeconomic cluster, which I don't know well, then I am likely to have Some biases. But these biases we show can be explained by what I know about my friends. So if you ask me something like that, I will really try to answer your question honestly. And to do that, I will try to recall from my memory everything that I know about our social my social world. But you know, if I'm surrounded by rich people like here on the East side of Santa Fe, it could be very difficult to imagine in what poverty people can live in other parts. And so even if I'm trying my best to recall, you know, the most poor person I know, I might never recall such poverty that actually exists in the world. And when asked about the overall level of income in the US, I'm likely to overestimate the overall level. And similarly, if you are poor, you're people who are poor might have problems imagining the wealth of really rich people and they will typically underestimate the wealth of the country. So okay, so let me let me summarize this. So this piece actually suggests that people are not that biased when it comes to judging their immediate friends. They have a lot of useful information about their friends and pretty accurate. The bias is show up when people are asked about other populations that they don't know so well. And they can be mostly explained by the structure of their own personal social networks. The more biased your social networks are, the more biased your estimates will be about the general population.
Mirta Galesic on Social Learning & Decision-Making
COMPLEXITY: Physics of Life
Risk tolerance in org change: When 1 bad thing happens, don't pave over it with rules
Transcript:
Speaker 1
Two is, and Sam, like you and I have talked about this a million times, like there is such a bias around risk where it's like this thing happened once. Now we make a rule for it. Now we have to uphold that rule in perpetuity. And that is what we call work debt. We don't even know if that one thing would ever happen again. But now we have hours and time and money and cycles and cycles and cycles probably forever because let's be honest, we're never going to unwrite that rule for what might have been a one Off. And so on the one hand, I think like that person's perspective is really valid. On the other hand, I'm like, if you want to be strategic, you have to learn to look at risk a little bit differently, which is that you can never eliminate it. You are always doing stuff with the issue in the rear view.
The Future of HR — Building Your Capabilities, Pt. 1 - Getting to Level 3
At Work with The Ready
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