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The secret to great customer support from Cloudflare is to drop into their Discord and join the channel of the product / service you're having trouble withMost of the engineers and product leaders on the teams that make the services check those channels daily and jump into help where they can. There's also a huge community of power users there called Community Champions who help out as well.
Storage on Vercel | Hacker News
news.ycombinator.com
The FTX situation is not the same, but it rhymes. The role of TerraUSD — the “debt” — is played here by FTX’s customer balances; the role of Luna — the backing token — is played by FTT and SRM. In both cases, confidence in the business collapsed, and it turned out that the debt was actually backed by nothing.
FTX’s Balance Sheet Was Bad
bloomberg.com
When I visited him in 1997, during his first year on the job, the “t” had fallen off the large English sign at the company’s entrance. It didn’t seem promising that my former monitor was earning thirty-three dollars a month at a firm that identified itself as “Fuling Ho Pickled Mustard Tuber.”
China’s Reform Generation Adapts to Life in the Middle Class
newyorker.com
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