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It places Goffman’s arts of impression management—the friendliness of a saleswoman’s voice, the elegance of a teacher’s gesture, the charisma of an executive’s presentation—at the heart of productivity. Arlie Russell Hochschild, in her 1983 book “The Managed Heart,” coined the term “emotional labor” for this kind of work. “Day-care centers, nursing homes, hospitals, airports, stores, call centers, classrooms, social welfare offices, dental offices—in all these workplaces, gladly or reluctantly, brilliantly or poorly, employees do emotional labor,” she wrote. “The poor salesclerk working in an elite clothing boutique manages envy. The Wall Street stock-trader manages panic.”
The Repressive Politics of Emotional Intelligence
newyorker.com
Foolhardy – reminds me of the phrase, cuàn fǎng 竄訪, used to report Pelosi's visit in all official Chinese news / channels. Whether appropriate or not, I have to marvel at how the single word 竄, both its graph and sound, conjures up an image of reckless rats scurrying. There are people good at wording for the purpose of controlling.
Language Log » Scurrying
languagelog.ldc.upenn.edu
to “elevate” the average sophistication of writing on their platform, Medium hired journalists and authors to write for them, and even had a strategy to get people to create entire professional magazine-like publications on their platform. Some of the writing that came out of this was truly incredible, but it also cost a lot of money, which was quickly becoming an issue.
Did Medium Succeed?
every.to
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