A batch of the best highlights from what Lukas's read, .
Experiences that earn business growth are your operational responses to customer requirements as they do business with you.
Chief Customer Officer 2.0
Jeanne Bliss
Make more big hits—not fewer misses. This is the strategy of those successful people who find value in unexpected places, according to Thiel.
Venture Capital Mindset
Renata George
Category kings are the explosive and enduring companies that create great value over time—Amazon.com, Salesforce.com, Facebook, Google. They do this by opening up a category with vast potential—we use the term category potential—and set themselves up to take most of the economics of the whole category.
Play Bigger
Al Ramadan, Dave Peterson, Christopher Lochhead, and Kevin Maney