📚 Lukas' Reading Highlights

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A batch of the best highlights from what Lukas's read, .

In our research, we observed that HR professionals should decode customer expectations by mastering the following behaviors: • Understand customer buying criteria. • Help articulate a customer value proposition that guides internal organization actions. • Contribute to building the brand of the company with customers, shareholders, and employees. • Ensure that the culture (firm brand) of the business is recognized by external stakeholders (customers, shareholders, and so on). • Focus the culture on meeting the needs of external customers.

HR From the Outside In

David Ulrich, Wayne Brockbank, Jon Younger, Mike Ulrich

That empty spot in your heart and soul. Grief fills it up, and you think it’s permanent, but it isn’t. Grief makes room. Let love fill it.

Hardcore Grief Recovery

Steve Case

Research shows that as people gain power, they feel large and in charge: less constrained and freer to express their natural tendencies. As takers gain power, they pay less attention to how they’re perceived by those below and next to them; they feel entitled to pursue self-serving goals and claim as much value as they can. Over time, treating peers and subordinates poorly jeopardizes their relationships and reputations.

Give and Take

Adam M. Grant Ph.D.

...catch up on these, and many more highlights

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Join 📚 Lukas' Reading Highlights

A batch of the best highlights from what Lukas's read, .

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