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Instead, we focus less on the advice (or conclusion) itself and more on creating a dialogue or conversation that helps them see the issue from a new perspective.
The Trusted Advisor
David H. Maister, Charles H. Green, Robert M. Galford
Today’s expert usually shies away from questions of meaning and connection and responsibility—referring such issues to those who “specialize” in meaning. This is, of course, fundamentally unsatisfying for human beings and contributes to our cultural unease.
Culture Care
Makoto Fujimura
Process-oriented inquiry. Process-oriented questions come in three forms: redirecting how the client is formulating her analysis of the problem, redirecting what the client wants you to do in the helping process, and/or focusing on the interaction with the client in the here and now.
Humble Consulting
Edgar H. Schein
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