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A batch of the best highlights from what Lukas's read, .
One of the most significant developments in workplace organization in recent years is the growth of call centres. Particularly common in customer service operations, especially in the financial services sector, working in call centres has gained ground as a form of employment.
Aligning Human Resources and Business Strategy
Linda Holbeche
By praising someone for his lack of defects you are also implying his lack of virtues.
The Bed of Procrustes
Nassim Nicholas Taleb
Achieving a functioning purpose is hard. It is not only a problem of management actually possessing an "ideology" and having the discipline to always act in accordance with it. It requires that the organization attracts only those who are prepared to help pursue the organization's purpose without substituting their own agenda.As discussed in chapter 4 ("Are We in This Together?")
Strategy and the Fat Smoker; Doing What's Obvious but Not Easy
David H. Maister
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