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A batch of the best highlights from what Felicity's read, .
Note 1 A recap of user research is about as useful as a recap of a vacation. The value comes in experiencing it.
Teams that are willing to commit publicly to specific results are more likely to work with a passionate, even desperate desire to achieve those results. Teams that say, “We'll do our best,” are subtly, if not purposefully, preparing themselves for failure.
The Five Dysfunctions of a Team
Patrick M. Lencioni
Bad strategy flourishes because it floats above analysis, logic, and choice, held aloft by the hot hope that one can avoid dealing with these tricky fundamentals and the difficulties of mastering them.
Good Strategy/Bad Strategy
Richard Rumelt
...catch up on these, and many more highlights
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