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Let’s fix it: Ask how they currently solve X and how much it costs them to do so. And how much time it takes. Ask them to talk you through what happened the last time X came up. If they haven’t solved the problem, ask why not. Have they tried searching for solutions and found them wanting? Or do they not even care enough to have Googled for it?
The Mom Test
Rob Fitzpatrick
Build organizational trust**1. Adopt the right mindset**
Influencing others is not about pushing your agenda. Instead, it’s about:
**Guiding a group of people to solve a problem together.**
To do this well, you need to have the mindset to:
1. **Put the organization first.** People can tell if you only care about your own goals.
2. **Show intellectual honesty.** Seek the truth and be willing to change your mind.
3. **Create shared ownership.** Give others as much credit and ownership as possible.
4. **Invest in relationships.** Put in time and effort with key stakeholders upfront.
5. **Drive alignment.** Understand people’s concerns to get them on board.
10 Proven Tactics to Influence People and Level Up Your Soft Skills
Peter Yang
To align teams and strike this balance, the GDS uses what it calls “mission statements.” Mission statements give “broad direction and boundaries to a problem space” that each team owns. This information provides strategic direction, guidelines about the constraints teams must observe, and, at the same time, the autonomy for teams to find the best solution to the problem they’ve been given.
Sense and Respond
Jeff Gothelf, Josh Seiden
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