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4. When innovating, aim for “most advanced, yet acceptable” (MAYA). People generally prefer evolution over complete reinvention. However, maintaining some idiosyncrasies, or “the right amount of weird,” can create distinctiveness and interest. For example, Jaguar has a unique and memorable light switch and Veuve Clicquot has a defining yellow label.
Lenny Rachitsky’s Post
Lenny Rachitsky
Product teams understand that what matters is results. Whenever possible, product teams expect to be accountable for outcomes rather than output. But this works only if product teams are given a problem to solve (rather than a particular potential solution to build) and are then empowered to come up with a solution that works.
Ditch the discussion guide. Instead, generate a list of research questions (what you need to learn), and identify one or two story-based interview questions (what you’ll ask). Remember, a story-based interview question starts with, “Tell me about a specific time when…”
Continuous Discovery Habits
Teresa Torres
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