📚 Felicity's Weekly Book Highlights

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A batch of the best highlights from what Felicity's read, .

Most businesses ask “how did the business do last week?” instead of “what did the customer experience last week?” If you ask the first question, you will have an implicit orientation towards internal, business-first metrics. Perhaps you might watch inventory turns, or track changes in free cash flow, or measure the performance of your warehouses. To be clear, these are all important metrics to track. But notice that if you ask “what did the customer experience last week?” you’ll measure slightly different things. And so it’s important to ask *both* questions, and to ask the ‘customer’ question *first* — it’s not for nothing that Amazon aims to be ‘Earth’s most customer-centric company.’

The Amazon Weekly Business Review

Commoncog

So instead of a sweeping promise, *I’m going to fix everything this year*, try a smaller, more workable commitment: • One tiny experiment this week. • One conversation you’ve been avoiding. • One boundary you can actually keep. • One shift you can repeat.

Don’t Reinvent Yourself, Redesign Your Life

Bill Burnett and Dave Evans

By setting a single Objective with only three Key Results to measure it, you can provide the kind of focus needed to achieve great things despite life’s little distractions.

Radical Focus SECOND EDITION

Christina Wodtke

...catch up on these, and many more highlights

Readwise.

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A batch of the best highlights from what Felicity's read, .

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