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The technical term for this property is “scale free,” meaning that the thing is basically the same no matter what size it is. This gives you the magic of what I call “scale-free scalability,” meaning you can scale up or down following the same principles independently of where you are scalewise, which is exactly what you want in order to build something huge with ease.
How Big Things Get Done
Bent Flyvbjerg and Dan Gardner
To bridge this gap, we need to shift our focus. Yes, revenue and profit matter, but they're the result of customer behavior, not the cause. Instead of fixating solely on financial metrics, we need to ask:
1. What are our customers doing (or not doing) today?
2. What’s stopping them from being more successful and/or satisfied?
3. How might we deliver more/better/different value to drive the behaviors we want to see?
This approach requires a delicate balance. We can't ignore financial realities, but we also can't afford to sacrifice customer value in pursuit of short-term gains. Instead, we need to find creative ways to align customer needs with business goals.
Are Your C-Suite Metrics Ignoring What Customers Really Want?
Jeff Gothelf
**Your Action Steps**
It’s time to put these takeaways to the test.
1. **Choose your most common task**
Pick one writing task you do repeatedly (like team updates, client emails, or meeting summaries). This will be your testing ground for the results.
2. **Create your AI advantage**
Simply type: "You are a senior [your role] with 15+ years of experience. Help me create [specific task] that is [clear/professional/engaging]. Here's what I have so far: [your content]". Then follow up with additional direction or clarification.
3. **Measure your success**
At the end of the task, track the same metrics from the study to understand if you saved more than 37% of your time, completed higher quality work, and enjoyed the process.
🤯 Day 2: How to Be 37% More Productive at Work
AI University @ The Rundown
...catch up on these, and many more highlights
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