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Ongoing management metric Top Tasks is designed to be an ongoing management model for managing the customer experience. It is made up of: Top tasks identification Customer architecture design Task Performance Indicator (TPI) Task identification involves finding out what matters most (top tasks) and what matters least (tiny tasks) to customers. It involves: Collecting a list of all possible tasks that customers may want to complete. Refining this list until it is between 50 and 100 tasks. Getting in the region of 400 customers to vote on this list and choose their top tasks. Creating a task league table from the results; from the top tasks (the most voted for) to the tiny tasks (the least voted for).
Matsui recalled the advice product thought leader John Cutler shared with him when he first arrived at Amplitude: “The systems and processes that create the product are as much the product as the product itself.” Matsui interpreted that to mean, if a process to launch a new product is subpar or if there are leakages in collecting customer feedback, it becomes challenging to build and ship a compelling product that adds value to customers.
Product Operations
Melissa Perri and Denise Tilles
> **How would you like ChatGPT to respond?**
> I paste in specific instructions to help AI edit my writing:
> *I will often ask you to edit my writing. I want my writing to:*
> 1. *Be concise and actionable with a conversational tone.*
> 2. *Use simple words that get straight to the point.*
> 3. *Create a curiosity gap in the first few sentences.*
Fwd: 💫 Day 3: How to Build Your Personal AI Writing Assistant
Felicity Bodger
...catch up on these, and many more highlights
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