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And as agile methods have become mainstream, organizations around the world are trying to find solutions to making agile scale. This is because, as North indicates, agile is essentially a “team-scale” method of working, and large organizations need a system to coordinate the work of many teams.

Sense and Respond

Jeff Gothelf, Josh Seiden

How do you organize this way? First you begin with the customer or user—whomever is consuming your product at the end of the day. What is the value that you are providing them? Then work backward. What are the touchpoints they have with your company on the way to receiving that value? Having identified these, how do you organize to optimize and streamline that journey for them? How do you optimize to provide more value, faster?

Escaping the Build Trap

Melissa Perri

Often the data you want will be scattered across different systems and may take some serious software resources to compile, aggregate, and display correctly. Do not compromise here. Make the investment. If you don’t, you may find that you are flying blind with respect to some important aspect of the business.

Working Backwards

Colin Bryar and Bill Carr

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