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Often FAQs are divided into external (customer focused) and internal (focused on your company). The external FAQs are those that customers and/or the press will ask you about the product.
Working Backwards
Colin Bryar and Bill Carr
All those lovely ideas you have for projects get moved into your pipeline. Pipelines are more suited to OKRs than Roadmaps. ... I’ll define Roadmaps as a plan for our desired future and Pipelines as a collection of ideas of projects that might get us to our desired future. Roadmaps have dates. Pipelines use impact/effort/confidence to prioritize the best ideas. By saying Pipelines are preferable to Roadmaps, I simply mean that Pipelines give you flexibility as you try to reach your Objective. If you call it a Roadmap but treat it like a Pipeline, that’s fine. The critical idea is that you have a long list of potential solutions to try out. ... If you have a Roadmap, you’ll want to dismantle it and put it in a Pipeline format.
Radical Focus SECOND EDITION
Christina Wodtke
Alistair Croll and Benjamin Yoskovitz say, in their excellent book Lean Analytics: “A good metric is comparative. Being able to compare a metric to other time periods, groups of users, or competitors helps you understand which way things are moving. Increased conversion from last week” is more meaningful than “2% conversion.” A good metric is understandable. If people can’t remember it and discuss it, it’s much harder to turn a change in the data into a change in the culture. A good metric is a ratio or a rate. Accountants and financial analysts have several ratios they look at to understand, at a glance, the fundamental health of a company. You need some, too… . A good metric changes the way you behave. This is by far the most important criterion for a metric: what will you do differently based on changes in the metric?”
Radical Focus SECOND EDITION
Christina Wodtke
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