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A batch of the best highlights from what Felicity's read, .
> **How would you like ChatGPT to respond?**
> I paste in specific instructions to help AI edit my writing:
> *I will often ask you to edit my writing. I want my writing to:*
> 1. *Be concise and actionable with a conversational tone.*
> 2. *Use simple words that get straight to the point.*
> 3. *Create a curiosity gap in the first few sentences.*
Fwd: 💫 Day 3: How to Build Your Personal AI Writing Assistant
Felicity Bodger
“Work backwards from the narrative.”
That's the key to not shipping the org chart.
Here's Sanchan (ex-head of product at Airbnb) on how narrative-led product development works:
1. Create a narrative of what you want the customer to experience and feel
2. Challenge each team to work together to deliver the narrative
3. Deliver all features that bring the narrative to life at once
This way, teams are encouraged to work together to create a compelling customer journey instead of building in their own silos.
Note by Peter Yang on Substack
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Nordstrom is, in the words of strategist Christina Wodtke, “experimenting with their customers, not on their customers.”
Sense and Respond
Jeff Gothelf, Josh Seiden
...catch up on these, and many more highlights
Readwise