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That drove Gustafson to flywheel step 2: Build collaborative improvement teams. Each teacher would join a team led by an experienced Ware teacher who exemplified the culture. The mechanism generated cohesion and momentum as teams met in collaborative improvement meetings at least once per week, teachers coming together to share ideas, get feedback, discuss individual student progress, and improve the Ware teaching recipes.
Turning the Flywheel
Jim Collins
Nordstrom is, in the words of strategist Christina Wodtke, “experimenting with their customers, not on their customers.”
Sense and Respond
Jeff Gothelf, Josh Seiden
This is the most important thing to remember about using statistics effectively. Statistics are rarely meaningful in and of themselves. Statistics will, and should, almost always be used to illustrate a relationship. It’s more important for people to remember the relationship than the number.
Made to Stick
Chip Heath and Dan Heath
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