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A batch of the best highlights from what Felicity's read, .

Understanding the unexpressed and unmet needs of the people who are using our products, services, and technology is the key to unlocking value.

Sense and Respond

Jeff Gothelf, Josh Seiden

That’s the old way. And it is bonkers. Doing things the old way, it can take six months or more to develop a strategy. The old way is like assembling IKEA furniture by tossing parts, an Allen wrench, and a dozen squirrels into a broom closet, then hoping for the best.

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Jake Knapp and John Zeratsky

When someone says “Managers are decision makers,” they are not talking about master strategists, for a master strategist is a designer.

Good Strategy/Bad Strategy

Richard Rumelt

...catch up on these, and many more highlights