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A batch of the best highlights from what Felicity's read, .
*Take small steps.* Rather than trying to predict outcomes, aim to test, explore, and improvise. Consider each step or action you take to be a small, brief experiment. Try something, then step back and observe what happens. Then, try again. Remember that many small steps can add up to a great big change given a little time and persistence.
Make Life Possible
Mandy Brown
At lower levels, people’s objectives and key results might encompass close to a hundred percent of their work output. But managers had additional day-to-day responsibilities. If my objective is to grow a beautiful rose bush, I know without asking that you also want me to keep the lawn green. I doubt I ever had a key result that said, “Walk around to stay on top of employees’ morale.” We wrote down the things that needed special emphasis.
Measure What Matters
John Doerr
The purpose of customer interviewing is not to ask your customers what you should build. Instead, the purpose of an interview is to discover and explore opportunities. Remember, opportunities are customer needs, pain points, and desires. They are opportunities to intervene in your customers’ lives in a positive way.
Continuous Discovery Habits
Teresa Torres
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