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This is the most important thing to remember about using statistics effectively. Statistics are rarely meaningful in and of themselves. Statistics will, and should, almost always be used to illustrate a relationship. It’s more important for people to remember the relationship than the number.
Made to Stick
Chip Heath and Dan Heath
An unrelenting focus on specific objectives and clearly defined outcomes is a requirement for any team that judges itself on performance.
The Five Dysfunctions of a Team
Patrick M. Lencioni
Let’s fix it: Ask how they currently solve X and how much it costs them to do so. And how much time it takes. Ask them to talk you through what happened the last time X came up. If they haven’t solved the problem, ask why not. Have they tried searching for solutions and found them wanting? Or do they not even care enough to have Googled for it?
The Mom Test
Rob Fitzpatrick
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