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Unfortunately, it’s not as simple as talking to customers every week. That’s a good start. But we also need to consider the rest of our continuous-discovery definition: At a minimum, weekly touchpoints with customers By the team building the product Where they conduct small research activities In pursuit of a desired outcome I’ve met many teams who are good at talking to customers. But they forget that the purpose of these customer touchpoints is to conduct research in pursuit of a desired outcome. Those last two lines of the definition are critical. We aren’t doing research for research’s sake. We are doing research so that we can serve our customers in a way that creates value for our business.
Continuous Discovery Habits
Teresa Torres
So what does it take to combine Agile and AI well?
**1) Strong fundamentals to create clarity**
Know the customer problem you are solving, the outcome you want and what you are not doing right now.
**2) Tight feedback loops to turn effort into learning**
Short cycles, real signals and a willingness to change the plan based on what you learn.
**3) AI used as an assistant to the loop, not a substitute for judgment**
Use it to draft, explore options, pressure test and accelerate analysis. Keep the decision making with the team.
If you want a simple practice you can try this week, use these four questions in your next planning or discovery conversation:
• What are we trying to learn in the next 5 days?
• What is the smallest test that could teach us that?
• What did we expect to see, and what did we actually see?
• What will we change based on what we learned?
That is Agile. It is a learning system. AI just raises the stakes, and raises the upside, for doing it well.
A Practical Way to Learn Faster This Week
Jeff & Josh | Sense & Respond Learning
For the most part, metrics are reviewed daily by their owners and weekly in the WBR, so that expected fluctuations become familiar and exceptions stand out.
Working Backwards
Colin Bryar and Bill Carr
...catch up on these, and many more highlights
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