📚 Felicity's Weekly Book Highlights

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A batch of the best highlights from what Felicity's read, .

One bit of advice I give writers is to see each draft as a hypothesis or experiment: your job is to gather data to test that version of the manuscript and figure out what’s wrong with it. If it fails, it doesn’t mean that you have failed, but only that the current experiment has. So you redesign it. Shift your emphasis off the personal and back toward the product. Perspective is everything!

Write Useful Books

Rob Fitzpatrick und Adam Rosen

Most businesses ask “how did the business do last week?” instead of “what did the customer experience last week?” If you ask the first question, you will have an implicit orientation towards internal, business-first metrics. Perhaps you might watch inventory turns, or track changes in free cash flow, or measure the performance of your warehouses. To be clear, these are all important metrics to track. But notice that if you ask “what did the customer experience last week?” you’ll measure slightly different things. And so it’s important to ask *both* questions, and to ask the ‘customer’ question *first* — it’s not for nothing that Amazon aims to be ‘Earth’s most customer-centric company.’

The Amazon Weekly Business Review

Commoncog

Winning means providing a better consumer and customer value equation than your competitors do, and providing it on a sustainable basis.

Playing to Win

A. G. Lafley, Roger Martin, A.G. Lafley, Roger L. Martin

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