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A batch of the best highlights from what Felicity's read, .
A good metric changes the way you behave. This is by far the most important criterion for a metric: what will you do differently based on changes in the metric?
Lean Analytics
Alistair Croll, Benjamin Yoskovitz
In his article “Searching for the Center of Design,” service design expert Jess McMullin defines value-centered design as follows: Value-centered design starts a story about an ideal interaction between an individual and an organization and the benefits each realizes from that interaction.
Mapping Experiences
James Kalbach
That’s the old way. And it is bonkers. Doing things the old way, it can take six months or more to develop a strategy. The old way is like assembling IKEA furniture by tossing parts, an Allen wrench, and a dozen squirrels into a broom closet, then hoping for the best.
Click
Jake Knapp and John Zeratsky
...catch up on these, and many more highlights
Readwise