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Aleksandr Solzhenitsyn, who spent eight years in Soviet forced labor camps (the Gulag) and who saw his country descend into incoherence and evil, reflected later in life: “If only it were all so simple!” he wrote. “If only there were evil people somewhere insidiously committing evil deeds, and it were necessary only to separate them from the rest of us and destroy them. But the line dividing good and evil cuts through the heart of every human being. And who is willing to destroy a piece of his own heart?”
In Twilio’s case, declining gross margins mean that its core messaging business is going gangbusters: this business has lower gross margins than Twilio’s SaaS-like businesses. Not only that, but the messaging business has been impacted by two more factors: competition and international mix.
Twilio’s Margin Target: How Achievable Is It?
memosbyhh.com
In life, we will invariably watch our peers, friends, and even ourselves struggle with this predicament. For most of us who are leaders, it is often our plan to remain uncontroversial, focused on the organization we lead instead of getting embroiled in the latest dispute. Most managers and leaders I know tend to avoid the spotlight and stay away from contentious issues. That’s not to say there aren’t those who attract and foment drama, but most seem wary of it.
On Character
Stanley McChrystal
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