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Self-justification has costs and benefits. By itself, it's not necessarily a bad thing. It lets us sleep at night. Without it, we would prolong the awful of embarrassment. We would torture pangs ourselves with regret over the road not taken or over how badly we navigated the road we did take. We would agonize in the aftermath of almost every decision: Did we do the right thing, marry the right person, buy the right house, choose the best car, enter the right career? Yet mindless self-justification, like quicksand, can draw us deeper into disaster.
Troubleshooting Process Plant Control
Norman P. Lieberman
The proper antidote to creating Persian Messenger Syndrome and its bad effects, like those at CBS, is to develop, through exercise of will, a habit of welcoming bad news. At Berkshire, there is a common injunction: "Always tell us the bad news promptly. It is only the good news that can wait.
It also helps to be so wise and informed that people fear not telling you bad news because you are so likely to get it elsewhere.
Poor Charlie's Almanack by Charles T. Munger
Charles T. Munger
In short, literacy made the Spaniards heirs to a huge body of knowledge about human behavior and history. By contrast, not only did Atahuallpa have no conception of the Spaniards themselves, and no personal experience of any other invaders from overseas, but he also had not even heard (or read) of similar threats to anyone else, anywhere else, anytime previously in history. That gulf of experience encouraged Pizarro to set his trap and Atahuallpa to walk into it.
Guns, Germs, and Steel
Jared Diamond
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