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The only situation we could agree on was that if an employee steals from the company he should lose his job. But then a director named Chloe piped in: “I stole from the company on Monday. I had to work until eleven p.m. to finish a project. I didn’t have anything to give my kids for breakfast the next morning, so I took four mini boxes of Cheerios from the kitchen.” Well, that seemed reasonable. It only served to underline why setting rules and policies can never work well. Real life is so much more nuanced than any policy could ever address.
No Rules Rules
Reed Hastings, Erin Meyer
Churn is asymmetric. It's incredibly easy to churn users. In fact, most products churn 90% or more in the first 30 days. Simultaneously, it's incredibly hard to win back a user that's already quit. This is the core asymmetry around churn. In fact, it's so bad that it's often easier to simply try to acquire a new user rather than to try to get someone back.
Why Retention Is So Hard for New Tech Products
andrewchen.substack.com
Every routine has to factor in the possibility of uncertainty. If you prepare only for one scenario, you have no chance of surviving the volatility of real-game conditions. True in sports, true in business, true in life. If you can only function when things are done a certain way, at a certain time, that tells me you lack the ability to adapt to real-time variables.
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