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Notes on Being a Man
Scott Galloway
Taken as a whole, the set of goals is indicative of our fundamental approach. Start with customers and work backward. Listen to customers, but don’t just listen to customers—also invent on their behalf. We can’t assure you that we’ll meet all of this year’s goals. We haven’t in past years. However, we can assure you that we’ll continue to obsess over customers. We have strong conviction that that approach—in the long term—is every bit as good for owners as it is for customers.
Invent and Wander
Walter Isaacson and Jeff Bezos
After a tour serving as commanding officer, Heritage was assigned to a joint command under the leadership of a colonel in the US Air Force. Commander Heritage’s immediate senior wasn’t just from a different branch of the military; he operated with a very different leadership style. This colonel apparently never learned that a leader’s responsibility is to inspire others to accomplish the “what,” not to dictate a specific “how.”
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