A batch of the best highlights from what Edwin's read, .
The most powerful productivity tool ever invented is simply the word “no.”
Immovable Stubbornness
fs.blog
Rockefeller was also a great delegator. He would often implore his colleagues that neither he nor they should do anything that someone else could do. “You are responsible,” he once told his staff, “but as soon as you can, get one whom you can rely on, train him in the work, sit down, cock up your heels, and think out some way for the Standard Oil to make money.”
From Silk to Silicon
Jeffrey E. Garten
Don’t seem insensitive, bumbling, and not customer-oriented. You’ve already avoided the biggest pitfall in this direction by having someone phone ahead to make sure you’ve got your reader’s name-spelling, function, and title right. Your letter has come to the right person, and has approached him or her with impeccable courtesy.