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One of the oldest sayings in business is “The customer is always right.” I think that’s become a bit outdated. I want to go on the offensive to create opportunities for our customers to feel that they are being heard even when they’re not right. To do so, I always actively encourage them—when I’m on my rounds, in our comment cards, and in letters or e-mail to us—to let us know if they feel something’s not right. When they do, I thank them.
Setting the Table
Danny Meyer
As we go through life being exposed to other people, we naturally compare ourselves along the lines of similarity and contrast-I am like you. I am difjerent from you-subliminal perceptions that translate into judgments-I am better than you. You are better than I.
The Age of Surveillance Capitalism
Shoshana Zuboff
Or stated another way, the average industrial wage will be less than the average cost of living. This implies that the natural status of a working citizen is descent into poverty rather than ascent into wealth, stability and security.
Economic Opportunities for Our Avatars | Social Mobility in the Digital Age | l'Atelier
atelier.net
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