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And sometimes you need to supplement it with a little what. What am I getting paid? What will I be rewarded with if I succeed? Even if your team is all fired up about the mission, don’t forget about extrinsic motivation. These are human beings. They may need a raise, a promotion, or even a party. A kind word. Figure out what makes them feel valued. Understand what makes them happy at work.
Netflix found that individual film selection was a less reliable predictor of future purchases than groups of films selected, that is, “taste clusters.” Whatever they shared in common was what customers wanted. By 2005, Hastings had so refined its algorithms that he claimed they could predict within “a 10% range whether a movie will be a hit with a subscriber.”63 Tossing William Goldman’s old adage—“Nobody knows anything”—out the window, he replaced it with “Our algorithms know everything.”
Pandora's Box
Peter Biskind
Max Weber said that dealing with unintended consequences of your actions is what political responsibility is.
Careless People
Sarah Wynn-Williams
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