Join 📚 Edwin's Highlights
A batch of the best highlights from what Edwin's read, .
AI agents had been handling customer service autonomously for the better part of a year. The category Zendesk had defined (ticketing, routing, managing human support interactions) was already replaced by systems that resolved issues without generating a ticket at all. The Annualized Recurring Revenue the loan was underwritten against was no longer recurring, it was just revenue that hadn’t left yet.
The 2028 Global Intelligence Crisis
citriniresearch.com
I’ve researched a few mental frameworks that you reference often. I’m going to throw a few phrases at you and I want to hear you talk about what each means to you. The first one is your tendency to probe for the “decision tree” when it comes to any decision. What does that mean?
The decision tree originally came from the book Fierce Conversations, but I don't know if author Susan Scott stole it from somewhere else. It's a learning device, an onboarding device, a scaling device, and a communication device.
The Observer Effect – Mike Cannon-Brookes
theobservereffect.org
Here we are experiencing the trials endemic to any journey. Perhaps we’ve failed, perhaps our goal turned out to be harder to achieve than anticipated. No one is permanently successful, and not everyone finds success on the first attempt. We all deal with setbacks along the way. Ego not only leaves us unprepared for these circumstances, it often contributed to their occurrence in the first place. The way through, the way to rise again, requires a reorientation and increased self-awareness. We don’t need pity—our own or anyone else’s—we need purpose, poise, and patience.
Ego Is the Enemy
Ryan Holiday
...catch up on these, and many more highlights
Readwise