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Within the hour, the group had generated more than fifteen different kinds of results categories. By combining some and eliminating others, they narrowed them to seven: revenue, expenses, new customer acquisition, current customer satisfaction, employee retention, market awareness, and product quality. They also decided that these should be measured monthly, because waiting a full quarter to track results didn’t give them enough opportunities to detect problems and alter activities sufficiently.
The Five Dysfunctions of a Team
Patrick M. Lencioni
On Dr. Athey: “While the Court finds Dr. Athey well-intentioned, the lack of data upon which she bases her opinion leaves the Court with little objective reason to accept her theory.”
Everything You Need to K...
@skupor on Twitter
Quarrels never could last long, if on one side only lay the wrong. Tart Words make no Friends; a spoonful of honey will catch more flies than a Gallon of Vinegar.
Wit and Wisdom From Poor Richard's Almanack
Benjamin Franklin
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