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Customer support software had been around for a long time when Zendesk started. But it was trying to do something very new for its category—grow through word-of-mouth and free trial and not rely as heavily on a direct sales force to grow. That meant its messaging had to anticipate what people wanted since they weren't necessarily going to talk to a salesperson.
These last few years, @Jack did a really good job.
And whoever the midwits were who didn't think so have kicked him out, and now Elon thinks he's going to come in and fix some problems.
I've Now Been Asked Mult...
@yishan on Twitter
It is worth understanding that there’s never a “model-less model”. Any model you use has some particular underlying structure—then a certain set of “knobs you can turn” (i.e. parameters you can set) to fit your data. And in the case of ChatGPT, lots of such “knobs” are used—actually, 175 billion of them.
What Is ChatGPT Doing ... And Why Does It Work?
Stephen Wolfram
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