📚 Edwin's Highlights

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A batch of the best highlights from what Edwin's read, .

What’s the Point? To say that Arthur was bubbling over with enthusiasm for his vision would be an understatement. But it didn’t take him too long to realize that his enthusiasm was less than infectious, especially to other economists. “I thought that if you did something different and important—and I did think increasing returns made sense of a lot of phenomena in economics and gave a direction that was badly needed—people would hoist me on their shoulders and carry me in triumph. But that was just incredibly naive.

Complexity

M. Mitchell Waldrop

Support tickets Support tickets are an existing data source and a gold mine for understanding your users. Nothing beats the content of a support request sent in the heat of the moment by a frustrated user for understanding what your users need most. In addition, you can follow up with the user who filed the support ticket and see if they would be willing to speak with you directly. To analyze your support issues, pull a list of recently filed issues that relate to what you’re documenting , and then group them by theme (Table 1-1).

Docs for Developers

Jared Bhatti, Zachary Sarah Corleissen, Jen Lambourne, David Nunez, and Heidi Waterhouse

Our margin of profit was very narrow at the best, and at the worst we lost money. For three years we lost money on operations as a whole, but this did not bother me as to the eventual success of the enterprise, because I knew how and why we lost our money. Losing money is not pleasant, but every business must at times lose money. Losing money is really serious if you do not know why you are losing, or if you do know why and cannot help yourself. It was very plain to me why we were losing money. Only a miracle could have taken us out of red.

Men and Rubber

Harvey S. Firestone

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A batch of the best highlights from what Edwin's read, .

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