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A batch of the best highlights from what Edwin's read, .
With descriptive praise, we can point out progress in a way that feels supportive and genuine. Often pointing out one positive thing is more effective than pointing out ten negatives.
How to Talk So Little Kids Will Listen
Joanna Faber and Julie King
If your business doesn’t have an obvious interface with nature and is more service or intellectual, take deliberate action still applies, but in a slightly different way. It applies at the moment someone signs a form, authorizes an action, or enters a keystroke. We didn’t realize it at the time, but it turned out that take deliberate action had two tremendous benefits in addition to reducing errors. Rather, as a mechanism to reduce errors, it operated in two additional ways.
Turn the Ship Around!
L. David Marquet and Stephen R. Covey
Family members might drift up or down through a layer in the network, but by and large they were more stable, at least in so far as they remained within the network.
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