Join 📚 Christian Champ's Highlights
A batch of the best highlights from what Christian's read, .
Of all the ideas we're piloting in stores," we asked customers, "which made you feel most cared for? Which ones made you want to come back to Chick-fil-A?"
Backsp More than 90 percent of guests answered, "When someone smiles at me, looks me in the eye, and lets me know I'm being cared for and treated with excellence. That's above and beyond what I expect at a fast-food restaurant." Really!
Covert Cows and Chick-Fil-A
Steve Robinson
Open with: What’s on your mind? The perfect way to start; the question is open but focused. Check in: Is there anything else on your mind? Give the person an option to share additional concerns. Then begin to focus: So what’s the real challenge here for you?
The Coaching Habit
Michael Bungay Stanier
People often ask me what they should do to redress the balance between the brain hemispheres. The first step to recovering anything is to be aware of how much you are missing by your way of being in the world. So the first question to ask yourself should be: what does my particular take on reality exclude from my vision? There is of course a paradox, in that if you can’t see it, how can you know what it is?
Metaphors Can Make You Blind
Iain McGilchrist
...catch up on these, and many more highlights
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