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A batch of the best highlights from what Stanley's read, .
Plus, open-ended questions require a certain level of creativity and confidence.
In addition to Twitter, many young people use a system called “Dodgeball” to indicate their current location. With Dodgeball, friends can perhaps find them and catch up.
The World Is Open
Curtis J. Bonk
THE INNOVATION Instead of asking, “Hi, may I help you?” try “Hi, have you been in here before?” The customer will respond with either a “yes” or a “no.” In either case, you are then free to pursue the conversation.
The E-Myth Revisited
Michael E. Gerber
...catch up on these, and many more highlights
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