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He stopped attending conference calls that he only had a couple of minutes of interest in.
Essentialism
Greg McKeown
Back to TELUS. What the company could have done was locked its most senior executives in a room and decided what the Customer Commitments were going to be for the organization.
Andrew Kaufman then asks the class to think about an art object or piece of literature that influenced them and to share their examples with each other.
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