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A batch of the best highlights from what Shrishty's read, .
Now let’s look at Emily’s side of the equation. What could she be doing differently? She’s right to protest when Greg bites—when he attacks unfairly—but what about when he hisses? Emily might address her own counterproductive reactions to anger, among them her tendency to slip into a cycle of guilt and defensiveness.
four quadrants of personality types: calm extroverts, anxious (or impulsive) extroverts, calm introverts, and anxious introverts.
No preaching. No lecturing. No sermonizing. No general statements.
The Quick and Easy Way to Effective Speaking
Dale Carnegie
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