A batch of the best highlights from what Nathaniel's read, .
Studies show that once you make a small step, such as putting your thoughts on paper or clicking on a link to get more information, the consistency bias kicks in. Once we start something it gets harder and harder to stop it. The human mind favors consistency.
The Psychology of a Website
Matthew Capala
You have the power in these situations to isolate this condition and remove the barrier by responding with a powerful question that eliminates their argument. This is achieved by using the question structure, “If I can..., then will you...?”
Exactly What to Say
Phil M Jones
In the advertising industry, peer-to-peer awards are often given to the most creative ads. But this is not the reality of good advertising at all.