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Looking back, a big reason we hit our goal early was that we decided to invest our time, money, and resources into three key areas: customer service (which would build our brand and drive word of mouth), culture (which would lead to the formation of our core values), and employee training and development (which would eventually lead to the creation of our Pipeline Team). Even today, our belief is that our Brand, our Culture, and our Pipeline (which we internally refer to as “BCP”) are the only competitive advantages that we will have in the long run. Everything else can and will eventually be copied.
Delivering Happiness
Tony Hsieh
As a leader, you can’t be dismissive of this fear. You can’t tell your people to “embrace change” and to “get comfortable with ambiguity.” Well you can, but you will then get them thinking ever more deeply about change and ambiguity, which will, in turn, increase their anxiety and lessen your effectiveness as a leader. It’s an irony that while consultants wax lyrical about change, real-world leaders hardly use the word at all, realizing that their followers want instead an increasingly vivid picture of the future, not another reminder of its inherent uncertainty.
Nine Lies About Work
Marcus Buckingham, Ashley Goodall
“Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.”
The Five Dysfunctions of a Team
Patrick M. Lencioni
...catch up on these, and many more highlights
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