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Rewards, by their very nature, narrow our focus. That’s helpful when there’s a clear path to a solution. They help us stare ahead and race faster. But “if-then” motivators are terrible for challenges like the candle problem.
ROGERIAN RHETORIC
Enter a discussion not with the intent of proving your position right, but with the intent of stating your interlocutor’s position fairly & accurately, and showing that you understand its strengths. A good way to have productive & non-toxic conversations.
New Megathread Just Drop...
@G_S_Bhogal on Twitter
When you go into a store, instead of telling the salesclerk what you “need,” you can describe what you’re looking for and ask for suggestions. Then, once you’ve picked out what you want, instead of hitting them with a hard offer, you can just say the price is a bit more than you budgeted and ask for help with one of the greatest-of-all-time calibrated questions: “How am I supposed to do that?” The critical part of this approach is that you really are asking for help and your delivery must convey that. With this negotiating scheme, instead of bullying the clerk, you’re asking for their advice and giving them the illusion of control.
Never Split the Difference
Chris Voss and Tahl Raz
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