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A lot of people may think it’s strange that an Internet company is so focused on the telephone, when only about 5 percent of our sales happen through the telephone. In fact, most of our phone calls don’t even result in sales. But what we’ve found is that on average, every customer contacts us at least once sometime during his or her lifetime, and we just need to make sure that we use that opportunity to create a lasting memory.
Delivering Happiness
Tony Hsieh
1. Put our honest thoughts out on the table, 2. Have thoughtful disagreements in which people are willing to shift their opinions as they learn, and 3. Have agreed-upon ways of deciding (e.g., voting, having clear authorities) if disagreements remain so that we can move beyond them without resentments.
In short: you can’t expect educators, employers, or even friends to motivate you to learn something. Instead, the drive to learn must come from within you—from the principles of learning we’ve already established. If you want to build up the motivation to learn something, dive deep into your why. Why do you want to learn it? How will you use it? Why will your life be better once you have?
The Only Skill That Matters
Jonathan A. Levi
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