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Vul and Pashler wanted to find out if the same effect extends to occasion noise: can you get closer to the truth by combining two guesses from the same person, just as you do when you combine the guesses of different people? As they discovered, the answer is yes. Vul and Pashler gave this finding an evocative name: the crowd within.
Noise
Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein
You’ve finally gotten the other person to offer some criticism. Once again, you have to manage your response. Whatever you do, don’t start criticizing the criticism. Don’t start telling the other person they weren’t Radically Candid! Instead, try to repeat what the person said to make sure you’ve understood it, rather than defending yourself against the criticism that you’ve just heard. Listen to and clarify the criticism—but don’t debate it.
Daniel Pink’s bestselling Drive was one of the books on our bookshelf, as it shared research pointing to mastery, autonomy, and purpose as the underpinnings of motivation. Simply put, mastery is when you become good at something, autonomy is when you have some measure of control, and purpose is when you’re doing something for a reason that is authentic to you.
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