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3. Bonhoeffer's Theory of Stupidity:
Evil can be guarded against. Stupidity cannot. And the world's few evil people have little power without the help of the world's many stupid people. As a result, stupidity is a far greater threat than evil.
Everyone, a New MEGATHRE...
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It also means a change from thinking of the outputs of the organization to considering outcomes for the customer or end-user. “Instead of thinking of your company as providing a particular type of product or service—electric power, health records management, or automobile components,” writes PricewaterhouseCoopers consultant Norbert Schwieters, “think of it as a producer of outcomes. The customer needs to get somewhere, so you’re not a car company; you’re a facilitator of that outcome. The house is cold, so you help make it warm, possibly without supplying the necessary fuel. . . . Customers, in turn, are making fewer purchases to accumulate physical things and more purchases to achieve outcomes, convenience, and value.”
The Age of Agile
Stephen DENNING
If you find yourself losing patience with someone, remember that they are an ape adrift in an alien world, born into a struggle they did not choose, bullied by impulses they cannot control, searching for answers they will not find, and condemned to a fate they do not deserve.
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