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First, competencies are impossible to measure. Take “strategic thinking” as an example. Is this a state, something that is variable and subject to flux? Or is it a trait, something that is inherent and relatively stable over time? In the field of psychometrics we measure these two phenomena quite differently.
Nine Lies About Work
Marcus Buckingham, Ashley Goodall
In one brain imaging study,2 psychology professor Matthew Lieberman of the University of California, Los Angeles, found that when people are shown photos of faces expressing strong emotion, the brain shows greater activity in the amygdala, the part that generates fear. But when they are asked to label the emotion, the activity moves to the areas that govern rational thinking. In other words, labeling an emotion—applying rational words to a fear—disrupts its raw intensity. Labeling is a simple, versatile skill that lets you reinforce a good aspect of the negotiation, or diffuse a negative one.
Never Split the Difference
Chris Voss and Tahl Raz
Netflix came to a similar conclusion for improving its recommendation algorithm. Decoding movies’ traits to figure out what you like was very complex and less accurate than simply analogizing you to many other customers with similar viewing histories. Instead of predicting what you might like, they examine who you are like, and the complexity is captured therein.
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