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Learning new things requires patience and the ability to listen to other people. The Internet and social media, however, are making us less social and more confrontational. Online, as in life, people are clustering into small echo chambers, preferring only to talk to those with whom they already agree.
The Death of Expertise
Tom Nichols
In my negotiating course, I tell my students that empathy is “the ability to recognize the perspective of a counterpart, and the vocalization of that recognition.” That’s an academic way of saying that empathy is paying attention to another human being, asking what they are feeling, and making a commitment to understanding their world.
Never Split the Difference
Chris Voss and Tahl Raz
Laypeople are uncomfortable with ambiguity, and they prefer answers rather than caveats. But science is a process, not a conclusion. Science subjects itself to constant testing by a set of careful rules under which theories can only be displaced by better theories. Laypeople cannot expect experts never to be wrong; if they were capable of such accuracy, they wouldn’t need to do research and run experiments in the first place. If policy experts were clairvoyant or omniscient, governments would never run deficits and wars would only break out at the instigation of madmen.
The Death of Expertise
Tom Nichols
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