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Distinguish between you as the designer of your machine and you as a worker with your machine.
37. Beautiful Mess Effect:
We tend to view our mistakes & vulnerabilities with shame because we think they make us look unappealing. But research suggests our mistakes & vulnerabilities actually make us more relatable and endearing to other people. So don't be afraid to be human.
Everyone, a New MEGATHRE...
@G_S_Bhogal on Twitter
Nowhere can indicators—and paired indicators—be of more help than in administrative work. Having come to this realization, our company has been using measurements as a key tool to improve the productivity of administrative work for several years. The first rule is that a measurement—any measurement—is better than none. But a genuinely effective indicator will cover the output of the work unit and not simply the activity involved. Obviously, you measure a salesman by the orders he gets (output), not by the calls he makes (activity).
High Output Management
Andrew S. Grove
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