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Epidemiological estimates of national rates of iatrogenic injury (injuries induced inadvertently by doctors, treatments or diagnostic procedures) in the United States suggest that 44 to 66 serious injuries occur per 10,000 hospital visits. But in a study involving more than 200 American hospitals, only 1 per cent reported their rates of iatrogenic injury as within that range. Half of the hospitals were reporting fewer than 5 cases of injury per 10,000 hospital visits. If the epidemiological estimates were even close to accurate, the majority of hospitals were involved in industrial levels of evasion.
Black Box Thinking
Matthew Syed
What are some of the advantages of organizing much of a company in a mission-oriented form? There is only one. It is that the individual units can stay in touch with the needs of their business or product areas and initiate changes rapidly when those needs change. That is it. All other considerations favor the functional-type of organization. But the business of any business is to respond to the demands and needs of its environment, and the need to be responsive is so important that it always leads to much of any organization being grouped in mission-oriented units.
High Output Management
Andrew S. Grove
One of the many interesting and appealing things about questioning is that it often has an inverse relationship to expertise—such that, within their own subject areas, experts are apt to be poor questioners.
A More Beautiful Question
Warren Berger
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