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“You better make sense of what happened to other people in other times and other places because if you don’t you won’t know if these things can happen to you and, if they do, you won’t know how to deal with them.”
Begin with complexity. Behavioral scientists often divide what we do on the job or learn in school into two categories: “algorithmic” and “heuristic.” An algorithmic task is one in which you follow a set of established instructions down a single pathway to one conclusion. That is, there’s an algorithm for solving it. A heuristic task is the opposite. Precisely because no algorithm exists for it, you have to experiment with possibilities and devise a novel solution.
This leads us to one of the most important insights shared by the best team leaders: frequency trumps quality. They realize that it’s less important that each check-in is perfectly executed than that it happens, every week. In the intelligence business, frequency is king. The more frequently and predictably you check in with your people or meet with your team—the more you offer your real-time attention to the reality of their work—the more performance and engagement you will get. In this sense, checking in is akin to teeth-brushing: you brush your teeth every day, and while you hope that each brushing is high quality, what’s most important is that it happens, every day. Twice-a-year super-high-quality teeth-brushing is as absurd as it sounds. So is twice-a-year super-high-quality intelligence. A team with low check-in frequency is a team with low intelligence.
Nine Lies About Work
Marcus Buckingham, Ashley Goodall
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