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The applicant should do 80 percent of the talking during the interview, and what he talks about should be your main concern. But you have a great deal of control here by being an active listener. Keep in mind you only have an hour or so to listen. When you ask a question, a garrulous or nervous person might go on and on with his answer long after you’ve lost interest. Most of us will sit and listen until the end out of courtesy. Instead, you should interrupt and stop him, because if you don’t, you are wasting your only asset—the interview time, in which you have to get as much information and insight as possible. So when things go off the track, get them back on quickly. Apologize if you like, and say, “I would like to change the subject to X, Y, or Z.” The interview is yours to control, and if you don’t, you have only yourself to blame.

High Output Management

Andrew S. Grove

In the book Change, the therapist authors (Paul Watzlawick, John H. Weakland, and Richard Fisch) discuss the case of a rebellious teenager, suspended from school by the principal because he was caught dealing drugs. He was still to do his homework at home but was forbidden to be on campus. This would put a big dent in his drug-dealing business. The boy burned with the desire to get vengeance. The mother consulted a therapist, who told her to do the following: explain to the son that the principal believed only students who attended class in person could do well. In the principal’s mind, by keeping the boy away from school he was ensuring he would fail. If he did better by working at home than in class, this would embarrass the principal. Better to not try too hard this semester and get on the good side of the principal by proving him right. Of course, such advice was designed to play into his emotions. Now he desired nothing more than to embarrass the principal and so threw himself into his homework with great energy, the goal of the therapist all along. In essence, the idea is not to counter people’s strong emotions but to move with them and find a way to channel them in a productive direction.

The Laws of Human Nature

Robert Greene

Linear relationships are truly the exception; we only focus on them in classrooms and textbooks because they are easier to understand. Yesterday afternoon I tried to take a fresh look around me to catalog what I could see during my day that was linear. I could not find anything, no more than someone hunting for squares or triangles could find them in the rain forest—or, as we will see in Part Three, any more than someone looking for bell-shape randomness finding it in socioeconomic phenomena. You play tennis every day with no improvement, then suddenly you start beating the pro.

The Black Swan

Nassim Nicholas Taleb

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