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Training is, quite simply, one of the highest-leverage activities a manager can perform. Consider for a moment the possibility of your putting on a series of four lectures for members of your department. Let’s count on three hours of preparation for each hour of course time—twelve hours of work in total. Say that you have ten students in your class. Next year they will work a total of about twenty thousand hours for your organization. If your training efforts result in a 1 percent improvement in your subordinates’ performance, your company will gain the equivalent of two hundred hours of work as the result of the expenditure of your twelve hours.

High Output Management

Andrew S. Grove

11. The Lesser Minds Problem: We dismiss those we disagree with as stupid, insane or evil because it saves us from having to deal with the complex truth: that people see things differently from us largely because the labyrinth of experience has led them to different conclusions.

Everyone, a New MEGATHRE...

@G_S_Bhogal on Twitter

From the moment we are born, we humans feel a never-ending need for attention. We are social animals to the core. Our survival and happiness depend on the bonds we form with others. If people do not pay attention to us, we cannot connect to them on any level. Some of this is purely physical—we must have people looking at us to feel alive. As those who have gone through long periods of isolation can attest, without eye contact we begin to doubt our existence and to descend into a deep depression. But this need is also deeply psychological: through the quality of attention we receive from others, we feel recognized and appreciated for who we are. Our sense of self-worth depends on this.

The Laws of Human Nature

Robert Greene

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