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what we are really after is the performance of the organization as a whole, but that depends on how skilled and motivated the people within it are. Thus, our role as managers is, first, to train the individuals (to move them along the horizontal axis shown in the illustration on this page), and, second, to bring them to the point where self-actualization motivates them, because once there, their motivation will be self-sustaining and limitless.
High Output Management
Andrew S. Grove
Negotiate in their world. Persuasion is not about how bright or smooth or forceful you are. It’s about the other party convincing themselves that the solution you want is their own idea. So don’t beat them with logic or brute force. Ask them questions that open paths to your goals. It’s not about you.
Never Split the Difference
Chris Voss and Tahl Raz
Abstraction: There are scales of explanation. A human can be considered a person, mammal, collection of cells, collection of stardust. Sometimes the reason people can't see eye to eye is that they're unwittingly considering things at different levels of abstraction.
My Peoples, the Time Has...
@G_S_Bhogal on Twitter
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