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Though globalisation has greatly reduced cultural differences across the planet, it has simultaneously made it far easier to encounter strangers and become upset by their oddities. The difference between Anglo-Saxon England and the Indian Pala Empire was far greater than the difference between modern Britain and modern India – but British Airways didn’t offer direct flights between Delhi and London in the days of King Alfred the Great.
21 Lessons for the 21st Century
Yuval Noah Harari
You’ve finally gotten the other person to offer some criticism. Once again, you have to manage your response. Whatever you do, don’t start criticizing the criticism. Don’t start telling the other person they weren’t Radically Candid! Instead, try to repeat what the person said to make sure you’ve understood it, rather than defending yourself against the criticism that you’ve just heard. Listen to and clarify the criticism—but don’t debate it.
Every key person should have at least one person who can replace him or her. It’s best to have those people designated as likely successors and to have them apprentice and help in doing those jobs.
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