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It turns out that when people trust you and believe you care about them, they are much more likely to 1) accept and act on your praise and criticism; 2) tell you what they really think about what you are doing well and, more importantly, not doing so well; 3) engage in this same behavior with one another, meaning less pushing the rock up the hill again and again; 4) embrace their role on the team; and 5) focus on getting results.
This is also why the entire world has increasingly become a single civilisation. When things really work, everybody adopts them.
21 Lessons for the 21st Century
Yuval Noah Harari
Second, the illusion that technology will by itself solve the challenge of adaptability is still widespread. Many firms fail to see that since generally all organizations have access to the same rapidly evolving technology, competitive advantage flows not from the technology itself but rather from the agility with which organizations understand and adapt the technology to meet customers’ real needs.
The Age of Agile
Stephen DENNING
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