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Hence it would be madness to block automation in fields such as transport and healthcare just in order to protect human jobs. After all, what we ultimately ought to protect is humans – not jobs. Redundant drivers and doctors will just have to find something else to do.
21 Lessons for the 21st Century
Yuval Noah Harari
To master this language, he had to relax and control the continual need to interpret with words or categorize what he was seeing. He had to tamp down his ego—thinking less of what he wanted to say and instead directing his attention outward into the other person, attuning himself to their changing moods as reflected in their body language. As he discovered, such attention changed him. It made him more alive to the signs people continually emit and transformed him into a superior social actor, capable of connecting to others’ inner lives and developing greater rapport.
The Laws of Human Nature
Robert Greene
It also means a change from thinking of the outputs of the organization to considering outcomes for the customer or end-user. “Instead of thinking of your company as providing a particular type of product or service—electric power, health records management, or automobile components,” writes PricewaterhouseCoopers consultant Norbert Schwieters, “think of it as a producer of outcomes. The customer needs to get somewhere, so you’re not a car company; you’re a facilitator of that outcome. The house is cold, so you help make it warm, possibly without supplying the necessary fuel. . . . Customers, in turn, are making fewer purchases to accumulate physical things and more purchases to achieve outcomes, convenience, and value.”
The Age of Agile
Stephen DENNING
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