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When we make a mistake, we attribute it to circumstances that pushed us into doing it. But when others make a mistake, we tend to see it as a character flaw, as something that flowed from their imperfect personality. This is known as the attribution bias. You must work against this. With an empathic attitude, you consider first the circumstances that might have made a person do what they did, giving them the same benefit of the doubt as you give yourself.
The Laws of Human Nature
Robert Greene
The Persuasion Paradox
Have you noticed that argumentative people rarely persuade anyone of anything?
Persuasive people don’t argue—they observe, listen, and ask questions.
Argue less, persuade more.
Persuasion is an art that requires a paintbrush, not a sledgehammer.
These Paradoxes Will Cha...
@SahilBloom on Twitter
Noonan observes that if you never actually do anything about a problem yourself, then you’re not really questioning—you’re complaining.
A More Beautiful Question
Warren Berger
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