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Don’t let the little things divide you when your agreement on the big things should bind you. Almost every group that agrees on the big things ends up fighting about less important things and becoming enemies even though they should be bound by the big things. This phenomenon is called the narcissism of small differences.
In all cases, the degree of awareness represents the difference. Rational people can readily admit their own irrational tendencies and the need to be vigilant. On the other hand, irrational people become highly emotional when challenged about the emotional roots of their decisions. They are incapable of introspection and learning. Their mistakes make them increasingly defensive.
The Laws of Human Nature
Robert Greene
In the aftermath of the investigation the report is made available to everyone. Airlines have a legal responsibility to implement the recommendations. Every pilot in the world has free access to the data. This enables everyone to learn from the mistake, rather than just a single crew, or a single airline, or a single nation. This turbo-charges the power of learning. As Eleanor Roosevelt put it: ‘Learn from the mistakes of others. You can’t live long enough to make them all yourself.’
Black Box Thinking
Matthew Syed
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