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A batch of the best highlights from what Fabien's read, .
(Basic formula: Q (questioning) + A (action) = I (innovation). On the other hand, Q – A = P (philosophy).
A More Beautiful Question
Warren Berger
In my negotiating course, I tell my students that empathy is “the ability to recognize the perspective of a counterpart, and the vocalization of that recognition.” That’s an academic way of saying that empathy is paying attention to another human being, asking what they are feeling, and making a commitment to understanding their world.
Never Split the Difference
Chris Voss and Tahl Raz
I have seen far too many people who upon recognizing today’s gap try very hard to determine what decision has to be made to close it. But today’s gap represents a failure of planning sometime in the past. By analogy, forcing ourselves to concentrate on the decisions needed to fix today’s problem is like scurrying after our car has already run out of gas. Clearly we should have filled up earlier. To avoid such a fate, remember that as you plan you must answer the question: What do I have to do today to solve—or better, avoid—tomorrow’s problem?
High Output Management
Andrew S. Grove
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