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Bill walked into the office sporting a green eyeshade, the kind accountants used to wear in the early parts of the twentieth century to reduce eye strain. He went around the office space, greeting people at their desks before eventually arriving at Dan’s door. Congratulations, he said, you saved the company. You are now the most successful nongrowth CEO in the valley! The accountants may be happy, but that’s about it, because that’s not what you came here to do, is it? He hugged Dan, then chucked the eyeshade at him. Dan realized in that moment that he had solved only one problem, a big one, but Bill was right. Dan didn’t want to just save the company, he wanted to grow it. The truth was a bit of a slap in the face, but it was time to get back to work.
Trillion Dollar Coach
Eric Schmidt, Jonathan Rosenberg, Alan Eagle
Exercise. When I see a set of stairs, I will take them instead of using the elevator. Social skills. When I walk into a party, I will introduce myself to someone I don’t know yet. Finances. When I want to buy something over $100, I will wait twenty-four hours before purchasing. Healthy eating. When I serve myself a meal, I will always put veggies on my plate first. Minimalism. When I buy a new item, I will give something away. (“One in, one out.”) Mood. When the phone rings, I will take one deep breath and smile before answering. Forgetfulness. When I leave a public place, I will check the table and chairs to make sure I don’t leave anything behind.
Atomic Habits
James Clear
But for every company, Dell included, kaizen is an ideal rather than a reality. Success is not a straight line up. It’s fail, learn, try again, then (you hope) succeed. How successful you are is really a function of how well you deal with failure—and how much you learn from it. Many people don’t reach their greatest potential because they fear failure. In avoiding failure, they deprive themselves of a great teacher. Many others fall short because of lack of opportunity, capital, knowledge, or skills. Persistence is an all-important quality on the road to success. (And success presents its own challenges, avoiding complacency being the first and biggest. Which is why, along with kaizen, PBNS—pleased but never satisfied—has been part of our culture since the beginning.)
Play Nice but Win
Michael Dell and James Kaplan
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