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But for every company, Dell included, kaizen is an ideal rather than a reality. Success is not a straight line up. It’s fail, learn, try again, then (you hope) succeed. How successful you are is really a function of how well you deal with failure—and how much you learn from it. Many people don’t reach their greatest potential because they fear failure. In avoiding failure, they deprive themselves of a great teacher. Many others fall short because of lack of opportunity, capital, knowledge, or skills. Persistence is an all-important quality on the road to success. (And success presents its own challenges, avoiding complacency being the first and biggest. Which is why, along with kaizen, PBNS—pleased but never satisfied—has been part of our culture since the beginning.)
Play Nice but Win
Michael Dell and James Kaplan
In theory it might one day be possible for a software company to produce an app without writing any code of its own, just by assembling a bunch of microservices created by other companies. In fact, people have theorized about the “one-person unicorn,” meaning a company that is valued at $1 billion or more but is run by one person—a developer whose app sits on top of all those commercial microservices.
Ask Your Developer
Jeff Lawson
Why? It couldn’t just be Onitsuka’s decrepit factories, we all agreed, and sure enough Woodell eventually figured out that Onitsuka was satisfying its local customers in Japan first, then worrying about foreign exports. Terribly unfair, but again what could I do? I had no leverage.
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