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When switching costs are high, services can be changed in ways that you dislike without losing your business. The higher the switching costs, the more a company can abuse you, because it knows that as bad as they’ve made things for you, you’d have to endure worse if you left.
6 thoughts on “Commentary: Cory Doctorow: Social Quitting”
Locus Online
The fundamental problem is that this attitude toward time sets up a rigged game in which it’s impossible ever to feel as though you’re doing well enough. Instead of simply living our lives as they unfold in time—instead of just being time, you might say—it becomes difficult not to value each moment primarily according to its usefulness for some future goal, or for some future oasis of relaxation you hope to reach once your tasks are finally “out of the way.”
Four Thousand Weeks
Oliver Burkeman
Hill stopped speaking in code: “You got thugging in the hood for Black people, and you got redneck records for white people.” That was just natural, a matter of water flowing downward—why fight gravity? “Your diversity is the radio dial, from 88 to 108. There’s your fucking diversity.”
Country Music’s Culture Wars and the Remaking of Nashville | The New Yorker
Emily Nussbaum
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Readwise