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The truth is that everything starts from the top. What determines your failure or success is your style of leadership and the chain of command that you design. If your orders are vague and halfhearted, by the time they reach the field they will be meaningless. Let people work unsupervised and they will revert to their natural selfishness: they will see in your orders what they want to see, and their behavior will promote their own interests.
The 33 Strategies of War
Robert Greene, Joost Elffers
If a store holds shrinkage below the company’s goal, every associate in that store gets a bonus that could be as much as $200. This is sort of competitive information, but I can tell you that our shrinkage percentage is about half the industry average. Not only that, it helps our associates feel better about each other, and themselves. Most people don’t enjoy stealing, even the ones who will do it if given the opportunity. And most associates don’t want to think that they’re working alongside anyone who does enjoy
Sam Walton
Sam Walton and John Huey
national ambitions stirred him, he became a man who spanned regions. He was not of the South but of the West, he could pilot civil rights legislation through the Congress, he could heal, he could understand the heartache of both sides, and also he had genuine ability. In discussing his own presidential race, Jack Kennedy had said that he had a right to run for it; no one else had more ability except Lyndon, and Lyndon could never make it because he was a Southerner. The prejudice against him never disappeared, and the sense of prejudice, the hurt always remained in Johnson, made him more interesting and, curiously, more sensitive. Even when he was placed on the ticket in 1960 he was put there to help Easterners, first Jack, who would hold office for eight years, and then perhaps Bobby. And he felt the pain of those three years of the Vice-Presidency; President Kennedy had been particularly aware of his sensibilities, but not everyone else was so sensitive (except for Rusk, who shared the same origins, humiliations and enemies). Johnson, who had always known about one thing, power, who held it and who did not, knew that as Vice-President he was a living lie, that his title was bigger than his role, that he did not have power, that younger, faster men with no titles held and exercised more power. And then suddenly, shockingly, he was President, the awkward easy-to-caricature Southerner replacing the beloved handsome slain Eastern President, shot down in Dallas, a hated city in Johnson’s own Texas. That did not ease his own sense of the prejudice against him as he acceded. So the perfectly prepared and trained and tuned parliamentary leader moved into the most public office in the world, an entirely different office for which all his previous training was in some ways meaningless, indeed the wrong training; he had learned many of the wrong things. The Presidency is a very different power center; it is not a particularly good place from which to perform private manipulation and to do good things for the folks in spite of themselves. It is at its best when a President identifies what he is and what he seeks as openly as possible, and then slowly bends public opinion toward it. If the President is found manipulating or pressuring a lower figure, putting too much pressure on a congressman, it can easily, and rather damagingly, backfire. Harry Truman was a success in the White House partly because he was openly, joyously and unabashedly Harry Truman; he was what he was, he gloried in attacks on his inadequacies, they being in general the inadequacies of most normal mortal men, and he made his limitations his assets; the American people had a sense of identification with him and what he was trying to do. Franklin Roosevelt was a fine back-room manipulator, but he always had a sense of the public part of his office, of it as a pulpit, and he used the rhythms of radio expertly in seeming to bring the public into his confidence. Lyndon Johnson never could.…
The Best and the Brightest
David Halberstam
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