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The Internet was an unexpected boon to GEICO, because it made marketing, rate quotes, and customer service easier and cheaper, reinforcing its cost advantage. It’s yet another case of “buy the users of technology, not the technology stock.”
Big Money Thinks Small
Joel Tillinghast
I’ve determined journal notes are important for two reasons. First, it lets the person I’m meeting with feel respected because their startup is worthy of notation by what they typically perceive as a wise, old check-writing angel. When Jeff Bezos took notes in his meeting with me and my Weblogs, Inc., partner, Brian Alvey, I felt pretty darn special, I can tell you that. Second, when I write in a journal, I notice my focus and memory increase, as does my metacognition, which is a fancy way to say “my thinking about my thinking.” When I write, I’m Zeus on Mount Olympus, looking down on myself acting out the play of my life, with a massive distance causing a unique perspective that simply listening doesn’t provide.
It all happens like this: In high-velocity organizations, problems are swarmed at the time and place where they occur and by the people who are affected. A benefit to swarming a problem immediately is that it can be contained before it can affect someone else’s work. And the longer the problem remains unresolved, the more difficult and more expensive it will be to solve. In
The High-Velocity Edge
Steven J. Spear
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