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Sample FAQs An FAQ is a good way to tee up issues for discussion or highlight important points or risks in your argument. Such FAQs allow the author to take control over the discussion and steer it to productive areas for dialogue. An honest, objective, and nonemotional tone tends to work best when answering these questions. There’s no point in sugarcoating things, and it helps to state the tough issues up front. Amazon’s Earn Trust leadership principle states, “Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.” Here are some FAQs that we have found useful: What were the biggest mistakes we have made last period, and what have we learned from them? What are the key inputs for this business? What is the single biggest thing we can do to move the needle in this business, and how will we organize to do just that? What are the top reasons we should not do what we’re proposing today? When push comes to shove, what are the things we won’t compromise on? What’s hard about the problem we are trying to solve? If our team had X more people or Y more dollars, how would we deploy those resources? What are the top three new initiatives, products, or experiments our team has launched in the past X months, and what did we learn from them? What dependencies do we have in our area today over which we wish we had control?
Working Backwards
Colin Bryar and Bill Carr
Whenever I saw him, he’d say, “The ocean is God’s greatest and most beautiful creation.” When he did his daily swims off Long Beach, he meditated. He asked what I thought about when I swam, and I told him: I focused on my breath—on the sounds of my inhales and exhales; on the long streams of bubbles released into the water. I felt myself move through the water, and felt how it lifted and flowed around me. For hours I listened to the sounds of my hands capturing water and pulling me across the sea. Sometimes, I felt at one with the water. He told me that I meditated, too.
Open Water Swimming Manual
Lynne Cox
Seoul fell Wednesday, and the ROK defenders retreated to the Han River. In Long Island’s Stockholm Restaurant that noon, three unlikely diplomats—Trygve Lie, Jacob Malik, and Ernest Gross—met to keep a long-standing luncheon date. Naturally they talked about the war; there was nothing else to talk about. Malik held that Sunday’s Security Council resolution was “illegal” because no Russian delegate had been present and Red China had not been admitted. While Gross waited tensely, Lie met his responsibilities as a scrupulous Secretary General. Forget about Sunday, he advised Malik; come to this afternoon’s Council meeting and hear the new American resolution. “Won’t you join us?” he asked. “The interests of your country would seem to me to call for your presence.” But the Russian shook his head. He said vehemently, “No, I will not go there.” Outside, Gross mopped his brow. He said to Lie, “Think what would have happened if he had accepted your invitation.” What would have happened would have been a Soviet veto of the new U.S. move and then, in all probability, American intervention in Korea unsupported by the U.N.—in short, an earlier Vietnam.
The Glory and the Dream
William Manchester
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