📚 Roger's Highlights

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Speaker 0: And worse, it wasn't just getting a foothold against a bigger company. It was basically saying, We're proposing a model where you come to the Internet and you order a movie and we mail it to you. And that's gonna take anywhere from 1 to 4 days for that movie to arrive. And people could not get their hands around how that could possibly work when you could pretty much throw a stone from any place in the United States and hit a blockbuster. Why would anybody do it through you when they could just drive five minutes and rent from Blockbuster and they had a point? We did have some things up our sleeve, basically, the fact that everyone hated Blockbuster. You always want to compete against someone that everyone else hates. But we also Speaker 1: why did they hate Blockbuster Speaker 0: blockbuster? That part of it was blockbusters Attitude. Blockbuster did not believe that they were in the customer service business on DSO. People were frustrated with the experience. They also relied in their business model on late fees. Uh, late fees. Speaker 1: Oh, I remember that. Speaker 0: In fact, they actually had an internal term for it, and they called it managed dissatisfaction and Speaker 1: oh my God, that's great. Speaker 0: And you always want to compete with someone who's core tenant is managed dissatisfaction.

#496: Marc Randolph on Building Netflix, Battling Blockbuster, Negotiating With Amazon/Bezos, and Scraping the Barnacles Off the Hull

The Tim Ferriss Show

What I hadn’t anticipated was the sudden, powerful encounters with people—especially lonely people who looked like they hadn’t connected with anyone in ages. I was amazed by the intimate moments of prolonged eye contact happening on the busy city sidewalk as traffic whizzed by, as sirens blared, as street vendors hawked their wares and activists thrust flyers at every passerby, as bedraggled transients tried to sell the local homeless community newspaper to rushing commuters…where more than a second or two of a direct, silent gaze between strangers is usually verboten. My eyes would say: Thank you. I see you. And their eyes would say: Nobody ever sees me. Thank you.

The Art of Asking

Amanda Palmer and Brené Brown

A human being who finds himself stuck at some boring meeting or cocktail party often finds it difficult to invent an excuse to flee. Amos’s rule, whenever he wanted to leave any gathering, was to just get up and leave. Just start walking and you’ll be surprised how creative you will become and how fast you’ll find the words for your excuse, he said. His attitude to the clutter of daily life was of a piece with his strategy for dealing with social demands. Unless you are kicking yourself once a month for throwing something away, you are not throwing enough away, he said.

The Undoing Project

Michael Lewis

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